German-Speaking Customer Service Adviser (DACH) Hybrid

TREND Networks Limited; High Wycombe; Hybrid; GBP 26,000 - 34,000; Full time

Job summary

TREND Networks is seeking a fluent German-speaking Customer Service Adviser to join our High Wycombe team. The role focuses on supporting customers across the DACH region, managing inquiries and orders from start to finish with a proactive, accurate service.

You will collaborate with Customer Service, Sales, Logistics and Technical teams to resolve issues and maintain high service levels, in an office-based hybrid setup with one remote day.

Qualifications

• Fluent German and English, both written and spoken, is essential for this position.
• Experience using German professionally with customers.
• Excellent written and verbal communication skills.

Responsibilities

• Taking day-to-day ownership of customer service activity for the DACH region.
• Processing, revising, expediting and confirming customer orders accurately and on time.
• Proactively managing open orders and keeping customers updated.
• Responding to customer enquiries by email and telephone.
• Providing information on stock availability, orders, promotions and other customer queries.
• Processing returns, repairs and calibration (RMA) requests.
• Preparing quotations for repairs and calibrations.
• Creating shipping and export documentation, including commercial invoices and international paperwork.
• Maintaining accurate customer and order information within our ERP and CRM systems.
• Working closely with technical and other internal teams to resolve customer queries.
• Taking ownership of issues and complaints and working towards practical solutions.
• Supporting the wider Customer Service team during busy periods, holidays and absence.
• Working to agreed service levels and KPIs.

Skills

Fluent German

Fluent English

Excellent communication

MS Office

Tools

Microsoft Office

Job description

TREND Networks is seeking a fluent German-speaking Customer Service Adviser to join our High Wycombe team. The role focuses on supporting customers across the DACH region, managing inquiries and orders from start to finish with a proactive, accurate service.

You will collaborate with Customer Service, Sales, Logistics and Technical teams to resolve issues and maintain high service levels, in an office-based hybrid setup with one remote day.