German-Speaking Customer Support Specialist (Hybrid)

EvolveTalent; England; Hybrid; GBP 28,000 - 42,000; Full time

Job summary

EvolveTalent is helping a global semiconductor company in Warwickshire, UK recruit a German-speaking Customer Service Representative. The role focuses on order processing, inventory coordination, and cross-functional collaboration to ensure a high-quality customer experience.

The candidate will work in a hybrid, full-time setting and interact with international teams including Sales, Finance, and manufacturing sites in Switzerland and Malaysia.

Qualifications

• Education: High School Diploma or equivalent.
• Experience: Minimum of 3 years in customer support, order management, operational support, or a comparable role.
• Languages: Fluent in written and spoken German and English.
• Technical: Strong MS Excel skills and proficiency with Microsoft Office applications; experience working with ERP and order management systems.

Responsibilities

• Provide professional customer support via email, telephone, customer portals, and additional channels to ensure a smooth customer journey through proactive communication and effective issue resolution.
• Process customer orders, forecasts, and purchase orders using internal Order Management and ERP systems.
• Manage consigned inventory and forecast inventory consumption and requirements with customers.
• Coordinate with manufacturing sites in Switzerland and Malaysia to place, monitor, and expedite customer orders.
• Proactively communicate order delays, manage backorders, and provide timely delivery updates.
• Collaborate with Sales, Finance, Product Management, and other internal teams to resolve customer inquiries and operational issues.
• Process RMAs, service quotations, and customer return requests with accurate documentation.
• Assist Accounts Receivable and Sales with resolving PO, invoicing, and payment-related issues.
• Maintain accurate customer and order information across internal systems.

Skills

German language

English language

MS Excel

MS Office

Education

High School Diploma or equivalent

Tools

ERP systems

Order management systems

Job description

EvolveTalent is helping a global semiconductor company in Warwickshire, UK recruit a German-speaking Customer Service Representative. The role focuses on order processing, inventory coordination, and cross-functional collaboration to ensure a high-quality customer experience.

The candidate will work in a hybrid, full-time setting and interact with international teams including Sales, Finance, and manufacturing sites in Switzerland and Malaysia.