GERMAN CUSTOMER SERVICE

Impact Recruitment; Northampton; Hybrid; GBP 28,000 - 30,000; Full time

Benefits offered by this job

25 days annual leave

Bank holidays

Paycare scheme

Annual salary review

Job summary

Impact Recruitment seeks a Customer Experience Coordinator for a permanent, hybrid role near Northampton. You will support German-speaking B2B customers, handling inquiries, quotes and sales tasks while coordinating with internal teams.

40 hours per week, office-based with Friday work-from-home and early finish. Requirements include a minimum of 2 years in customer experience or sales, fluency in German and English, and strong organisational skills.

Qualifications

• At least 2 years of experience in customer experience, customer support or sales.
• Fluent in German and English.
• Strong organisational skills.
• Good working knowledge of CRM or e-commerce platforms such as HubSpot or Zendesk.

Responsibilities

• Diagnosing a customer's product requirements and providing a solution.
• Managing the sales process from lead to customer.
• Providing quotes and pricing to customers.
• Complete all sales support administration tasks including processing orders and quotations.
• Consult with customers regarding the correct product for them.
• Liaise with internal warehouse, transport, and engineering teams to meet lead times.

Skills

German language

Customer service

Sales awareness

Tools

HubSpot

Zendesk

MS Word

MS Excel

Job description

Permanent

£30,000 plus bonus

Do you enjoy working with technical products and international customers?

Are you a fluent German speaker?

Locations: Northampton, Northamptonshire

Salary

£28000 - £30000 per annum

Description

Customer Experience - German speaking

Full-time hours - work from home Fridays

This role offers an excellent opportunity for you to join a company that is forward thinking and focused on its people. As Customer Experience Coordinator, our client is looking for someone who has exceptional customer service and internal sales skills, due to expansion within the business. Fluent in German is essential as you will be looking after their German B2B customers.

Are you experienced in providing exceptional B2B customer service?

Duties And Responsibilities For The Customer Experience Coordinator

• Diagnosing a customer's product requirements and providing a solution.


• Managing the sales process from lead to customer.


• Providing quotes and pricing to customers.


• Complete all sales support administration tasks accurately and effectively including processing sales orders and quotations.


• Consult with customers with regards to the correct product for them.


• Liaise with internal warehouse, transport, and engineering teams to ensure lead times are met.

Skills And Experience Required For The Customer Experience Coordinator

• At least 2 years of experience within a customer experience, customer support or sales role.


• An inquisitive mind and passion for learning about technical components.


• Fluent in English as well as German


• Good organisational skills.


• Excellent customer care skills & telephone manner


• High level of concentration and excellent attention to detail.


• Confidence and experience to develop the role and make it your own.


• Good working knowledge of CRM or e-commerce platforms such as Hubspot, Zendesk, or similar.


• Proficient in Microsoft Office: Word, Excel.

Additional Details & Benefits

• 40 hours per week, Monday to Friday


• Office-based, work from home every Friday with early finish at 2.15pm


• Flexible working, 'Smart Time' after probation


• 25 days of annual leave, plus bank holidays


• Contributory Paycare scheme


• Annual salary review

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