Norwegian Speaking Customer Service

Euro London Appointments Ltd; Essex; Hybrid; GBP 31,000 - 38,000; Full time

Benefits offered by this job

Hybrid work

Office attendance 2 days/wk

Job summary

Euro London Appointments Ltd is helping a leading international organisation recruit a Norwegian-speaking customer service professional in the Essex area. The role will handle inquiries via phone, email and live chat, delivering accurate information and resolving issues to ensure a positive customer experience.

The ideal candidate is fluent in Norwegian and English with prior customer service experience and strong problem solving skills.

Qualifications

• Fluency in Norwegian and English.
• Ideally some previous customer service, customer support, or contact centre experience.
• Excellent problem solving and organisational abilities.
• Confident using CRM systems and Microsoft Office applications.
• Able to manage multiple priorities in a fast-paced environment.

Responsibilities

• Support customers across phone, email, and live chat.
• Resolve enquiries and complaints in a professional and timely manner.
• Build strong customer relationships through excellent communication.
• Liaise with internal teams to ensure effective issue resolution.
• Maintain accurate records using CRM systems.
• Meet service standards and performance targets.

Skills

Norwegian fluency

English fluency

Customer service

Multitasking

MS Office

Tools

CRM systems

Microsoft Office

Live chat platforms

Job description

Are you a fluent Norwegian speaker with a passion for delivering exceptional customer service? We are seeking a customer focused professional to join a leading international organisation supporting customers across multiple channels.

As the main point of contact for Norwegian speaking customers, you will handle a variety of enquiries via phone, email, and chat, providing accurate information, resolving issues, and ensuring a positive customer experience from start to finish.

Key Responsibilities

• Support customers across phone, email, and live chat.
• Resolve enquiries and complaints in a professional and timely manner.
• Build strong customer relationships through excellent communication.
• Liaise with internal teams to ensure effective issue resolution.
• Maintain accurate records using CRM systems.
• Meet service standards and performance targets.

About You

• Fluency in Norwegian and English
• Ideally some previous customer service, customer support, or contact centre experience.
• Excellent problem solving and organisational abilities.
• Confident using CRM systems and Microsoft Office applications.
• Able to manage multiple priorities in a fast-paced environment.
• This role is hybrid and the company is based in Essex so ideally candidates will have a car to access the office 2 days per week.

What's on Offer?

• £34,500 salary equivalent on a temp to perm basis
• Weekly pay on hourly rate to begin with
• Possibility of temp to perm if things go well
• November start

This is an excellent opportunity for a Norwegian speaking customer service professional looking to join a global business that values customer experience and employee development.

Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our clients' requirements.