German-Speaking B2B Customer Experience Coordinator (Tech)

Impact Recruitment; Northampton; Hybrid; GBP 28,000 - 30,000; Full time

Benefits offered by this job

25 days annual leave

Bank holidays

Paycare scheme

Annual salary review

Job summary

Impact Recruitment seeks a Customer Experience Coordinator for a permanent, hybrid role near Northampton. You will support German-speaking B2B customers, handling inquiries, quotes and sales tasks while coordinating with internal teams.

40 hours per week, office-based with Friday work-from-home and early finish. Requirements include a minimum of 2 years in customer experience or sales, fluency in German and English, and strong organisational skills.

Qualifications

• At least 2 years of experience in customer experience, customer support or sales.
• Fluent in German and English.
• Strong organisational skills.
• Good working knowledge of CRM or e-commerce platforms such as HubSpot or Zendesk.

Responsibilities

• Diagnosing a customer's product requirements and providing a solution.
• Managing the sales process from lead to customer.
• Providing quotes and pricing to customers.
• Complete all sales support administration tasks including processing orders and quotations.
• Consult with customers regarding the correct product for them.
• Liaise with internal warehouse, transport, and engineering teams to meet lead times.

Skills

German language

Customer service

Sales awareness

Tools

HubSpot

Zendesk

MS Word

MS Excel

Job description

Impact Recruitment seeks a Customer Experience Coordinator for a permanent, hybrid role near Northampton. You will support German-speaking B2B customers, handling inquiries, quotes and sales tasks while coordinating with internal teams.

40 hours per week, office-based with Friday work-from-home and early finish. Requirements include a minimum of 2 years in customer experience or sales, fluency in German and English, and strong organisational skills.