German-English Client Success Associate – Growth & Impact

Gartner; Egham; Hybrid; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Collaborative culture

Professional growth

Job summary

Gartner is seeking a Client Success Associate to help our German- and English-speaking clients maximize value from Gartner subscriptions. You will onboard new clients, surface priorities, and collaborate with internal teams to drive adoption and growth.

London or Barcelona offices are available, with a hybrid work option. You will build relationships from C-level to functional leaders, communicate Gartner's value, run reviews of client health, and help clients achieve ROI.

Qualifications

• Must be fluent in English and German.
• 6+ months relevant professional and/or internship experience.
• Proven track record of success fueled by a passion for delighting clients.
• Bachelor’s degree preferred.

Responsibilities

• Build, develop and manage relationships with a variety of clients ranging from senior C-levels to more junior client professions across various business functions ensuring they are successful in the utilization of their Gartner subscription, resulting in customer satisfaction, retention, and growth
• Introduce Gartner services and capabilities to new clients and communicate value to decision makers
• Facilitate client calls, understand client priorities, and recommend a program of action that drives high value and return of investment on their Gartner membership
• Collaborate with internal Gartner partners to overcome obstacles and maximize the value Gartner delivers to clients
• Conduct regular reviews of client book of business looking into performance and key client engagement metrics

Skills

Fluent English

Fluent German

Relationship management

Communication skills

Problem solving

Education

Bachelor’s degree

Job description

Gartner is seeking a Client Success Associate to help our German- and English-speaking clients maximize value from Gartner subscriptions. You will onboard new clients, surface priorities, and collaborate with internal teams to drive adoption and growth.

London or Barcelona offices are available, with a hybrid work option. You will build relationships from C-level to functional leaders, communicate Gartner's value, run reviews of client health, and help clients achieve ROI.