Client Success Lead: German & English

Gartner, Inc.; Greater London; Hybrid; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Collaborative, team-oriented culture

Professional development

Unlimited growth opportunities

Job summary

Gartner, Inc. is seeking a Client Success professional for a hybrid role based in London or Barcelona. You will onboard clients, demonstrate Gartner services, and drive engagement of products used by large client teams to maximize ROI on Gartner subscriptions.

Fluency in German and English at business level is required, with a Bachelor's degree preferred and 6+ months of relevant experience. You will partner with clients and internal teams to deliver top-tier service and growth opportunities.

Qualifications

• Fluent in German and English at business level
• Bachelor's degree preferred with 6+ months relevant professional and/or internship experience
• Proven track record of success fueled by a passion for delighting clients

Responsibilities

• Partner with clients ranging from senior C-levels to more junior client professionals to ensure they are successful in the use of their Gartner subscription
• Deliver value to decision makers and drive Gartner growth by working as part of a service team
• Identify client priorities and understand how to align Gartner's resources to provide best in class service
• Collaborate with internal Gartner stakeholders to drive service delivery & business results
• Leverage insights & metrics to drive continuous client engagement, satisfaction retention and growth

Job description

Gartner, Inc. is seeking a Client Success professional for a hybrid role based in London or Barcelona. You will onboard clients, demonstrate Gartner services, and drive engagement of products used by large client teams to maximize ROI on Gartner subscriptions.

Fluency in German and English at business level is required, with a Bachelor's degree preferred and 6+ months of relevant experience. You will partner with clients and internal teams to deliver top-tier service and growth opportunities.