Bilingual Client Success Partner (German/English)

Gartner; Egham; On-site; GBP 50,000 - 70,000; Full time

Benefits offered by this job

Professional development

Unlimited growth opportunities

Job summary

Gartner in the United Kingdom seeks a Client Success Associate fluent in German and English to onboard and drive value for enterprise clients. You will surface client priorities, surface ROI opportunities, and collaborate with internal teams to maximize subscription adoption.

You’ll engage across C-level to junior client professionals, build trusted relationships, and guide clients through Gartner services with a focus on retention and growth, professional development, and a collaborative,

Qualifications

• Must be fluent in German and English at business level.
• Proven track record of success fueled by a passion for delighting clients.
• Strong communication, collaboration, prioritization, critical thinking, and influencing skills.
• Bachelor’s degree preferred.

Responsibilities

• Build, develop and manage relationships with a variety of clients ranging from senior C-levels to more junior client professions across various business functions ensuring they are successful in the utilization of their Gartner subscription, resulting in customer satisfaction, retention, and growth
• Introduce Gartner services and capabilities to new clients and communicate value to decision makers
• Facilitate client calls, understand client priorities, and recommend a program of action that drives high value and return of investment on their Gartner membership
• Collaborate with internal Gartner partners to overcome obstacles and maximize the value Gartner delivers to clients
• Conduct regular reviews of client book of business looking into performance and key client engagement metrics

Skills

German fluency

English fluency

Communication skills

Collaboration

Prioritization

Critical thinking

Influencing skills

Education

Bachelor’s degree

Job description

Gartner in the United Kingdom seeks a Client Success Associate fluent in German and English to onboard and drive value for enterprise clients. You will surface client priorities, surface ROI opportunities, and collaborate with internal teams to maximize subscription adoption.

You’ll engage across C-level to junior client professionals, build trusted relationships, and guide clients through Gartner services with a focus on retention and growth, professional development, and a collaborative,