Bilingual Client Success Manager (German/English)

Gartner; South Nutfield; On-site; GBP 36,000 - 48,000; Full time

Benefits offered by this job

Collaborative culture

Professional development

Job summary

Gartner, Inc. in the United Kingdom is seeking a Client Success Associate to ensure clients derive maximum value from their Gartner subscription. You will onboard new clients, surface business priorities, and surface opportunities to increase engagement across product suites.

In this role you will build relationships with senior and junior stakeholders, communicate Gartner's value, and coordinate with internal partners to remove obstacles and drive ROI. A passion for client success is essential.

Qualifications

• Fluent in German and English at business level.
• Proven track record of success fueled by a passion for delighting clients.
• Strong communication, collaboration, prioritization, critical thinking, and influencing skills.
• Bachelor’s degree preferred.

Responsibilities

• Build and manage relationships with clients across levels to ensure success with Gartner subscriptions.
• Introduce Gartner services to new clients and communicate value to decision makers.
• Facilitate client calls, understand priorities, and recommend actions that drive ROI.
• Collaborate with internal partners to maximize value delivered to clients.
• Conduct regular reviews of client book of business and engagement metrics.

Skills

Bilingual: German & English

Client relationship management

Communication skills

Collaboration

Prioritization

Critical thinking

Influencing skills

Education

Bachelor’s degree preferred

Job description

Gartner, Inc. in the United Kingdom is seeking a Client Success Associate to ensure clients derive maximum value from their Gartner subscription. You will onboard new clients, surface business priorities, and surface opportunities to increase engagement across product suites.

In this role you will build relationships with senior and junior stakeholders, communicate Gartner's value, and coordinate with internal partners to remove obstacles and drive ROI. A passion for client success is essential.