Dutch-Speaking Client Success Associate

Gartner; Egham; Hybrid; GBP 32,000 - 52,000; Full time

Job summary

Gartner, Inc. is seeking a Client Success Associate to onboard clients, demonstrate value, and drive engagement across Gartner services.

The role can be based in Egham, UK or Barcelona, Spain, and involves working with clients across IT, HR, and other functions to ensure they realize the full benefit of their Gartner subscription. You will collaborate with internal teams, translate client priorities into actionable projects, and use metrics to boost satisfaction, retention and growth.

Qualifications

• Bachelor's degree preferred with 6 months relevant professional and/or internship experience.
• Proven track record of success fueled by a passion for delighting clients.
• Strong communication, collaboration, prioritization, critical thinking, and influencing skills.

Responsibilities

• Partner with clients ranging from senior C-levels to more junior client professionals in IT, HR, Supply Chain, Marketing, Finance, Legal, and Sales practices to ensure they are successful in the use of their Gartner subscription.
• Deliver value to decision makers and drive Gartner growth by working as part of a service team where responsibilities can include: Introducing Gartner services and capabilities to prospective & new clients, account management or connecting clients with the Gartner expert community.
• Identify client priorities and understand how to align Gartner's resources to provide best in class service that enables clients to achieve their priorities and maximize the return of investment on their Gartner membership.
• Collaborate with internal Gartner stakeholders to drive service delivery & business results, share best practices and design innovative solutions to overcome obstacles.
• Leverage insights & metrics to drive continuous client engagement, satisfaction, retention and growth.

Skills

Dutch

English

Communication

Collaboration

Prioritization

Critical thinking

Influencing

Education

Bachelor's degree

Job description

Gartner, Inc. is seeking a Client Success Associate to onboard clients, demonstrate value, and drive engagement across Gartner services.

The role can be based in Egham, UK or Barcelona, Spain, and involves working with clients across IT, HR, and other functions to ensure they realize the full benefit of their Gartner subscription. You will collaborate with internal teams, translate client priorities into actionable projects, and use metrics to boost satisfaction, retention and growth.