German Customer Service Representative - (Hybrid, mostly remote)

ZipRecruiter; Leeds; Hybrid; GBP 26,000 - 27,000; Full time

Job summary

Join a forward-thinking company as a German Customer Service Representative, where your role will be pivotal in delivering exceptional service to clients in the healthcare sector. This full-time position offers a hybrid work model, allowing flexibility while maintaining professional engagement. You will be responsible for addressing customer queries, taking orders, and providing product knowledge, ensuring every interaction is valuable. With a supportive environment and a range of benefits, this role is perfect for those passionate about customer service and looking to make a difference in people's lives.

Benefits

Contributory pension scheme of up to 6%

Opportunity to buy & sell holiday

Gym membership discounts

Contributory hospital and health cash plan

Cycle2Work scheme

Eye care vouchers

Free monthly nutritional and personal care products

Life assurance

Discounts at leading brands and retailers

Qualifications

• Experience in customer service is a plus but not essential.
• Strong product knowledge and a passion for service delivery.

Responsibilities

• Handle inbound and outbound calls to ensure quality service.
• Manage email queries and maintain rapport with customers.

Skills

Fluent German language skills

Attention to detail

Excellent communication skills

Customer service experience

Computer literacy

Self-motivation

Job description

Job Description

German Customer Service Representative - (Hybrid, mostly remote)

Location: Cambridge (Remote and 1x per month in the Office)

Client Profile:

Multilingual is proud to announce that we are searching for a German-speaking Customer Service Advisor to join an industry leader in the healthcare industry. This opportunity is offered on a full-time and permanent basis.

Key Purpose

The representative will handle inbound and outbound calls daily to ensure top-quality service for existing and new customers. You will add value to each customer interaction and possess strong product knowledge.

Key Responsibilities:

1. Answer calls from existing and new customers
2. Proactively address all queries related to the business
3. Take orders and bookings via external and internal calls
4. Manage email queries
5. Maintain a professional approach and build rapport with each customer
6. Demonstrate extensive knowledge of all product ranges
7. Facilitate calls from B2B and B2C

Personal Specification

The successful candidate will have:

• Previous experience in a similar role (not essential)
• Customer service experience (not essential)
• Self-motivation and a ‘can-do’ attitude
• Attention to detail and excellent communication skills
• Fluent German language skills
• Computer literacy
• A passion for delivering high-quality service

Available Shifts:

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Shift 1 - 5-week rotation (Late Sat) - £26,575

• Week 1: Mon-Fri, 07:00 – 15:15
• Week 2: Mon-Tue-Wed-Thu, 07:30 – 15:45, and Sat, 11:45 – 20:00
• Week 3: Mon-Fri, 11:00 – 19:15
• Week 4: Mon-Tue-Wed-Thu, 08:00 – 16:15, and Sat, 09:45 – 18:00
• Week 5: Mon-Fri, 11:45 – 20:00

Shift 2 - 5-week rotation (Standard) £26,500

• Week 1: Mon-Fri, 07:00 – 15:15
• Week 2: Mon-Tue-Wed-Thu-Sat, 07:30 – 15:45
• Week 3: Mon-Fri, 11:00 – 19:15
• Week 4: Mon-Tue-Wed-Thu-Sat, 08:00 – 16:15
• Week 5: Mon-Fri, 11:45 – 20:00

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Additional Benefits:

• Contributory pension scheme of up to 6%
• Opportunity to buy & sell holiday
• Gym membership discounts
• Contributory hospital and health cash plan
• Cycle2Work scheme
• Eye care vouchers
• Free monthly nutritional and personal care products
• Life assurance
• Discounts at leading brands and retailers