German Customer Service Representative - (Hybrid, mostly remote)

JR United Kingdom; Bury; Hybrid; GBP 20,000 - 30,000; Full time

Job summary

An established industry player in healthcare is seeking a German Customer Service Representative to join their dynamic team. This role offers a hybrid working model, allowing you to work mostly remotely while occasionally visiting the office. You will be responsible for delivering exceptional service to customers through effective communication and problem-solving. The ideal candidate will possess a passion for customer satisfaction and a proactive attitude. Join this forward-thinking company and contribute to enhancing customer experiences in a rewarding environment that values your skills and dedication.

Benefits

Contributory pension scheme of up to 6%

Opportunity to buy & sell holiday

Contributory hospital and health cash plan

Eye care vouchers

Free monthly nutritional and personal care products

Discounts at leading brands and retailers

Qualifications

• Experience in customer service is preferred but not essential.
• Strong communication skills and attention to detail are essential.

Responsibilities

• Handle inbound and outbound calls to provide top-quality service.
• Build rapport with customers and demonstrate product knowledge.

Skills

Customer Service

Communication Skills

Attention to Detail

Self-motivated

Job description

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German Customer Service Representative - (Hybrid, mostly remote), bury

Client:

Origin Recruitment Ltd

Location:

bury, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

6

Posted:

24.04.2025

Expiry Date:

08.06.2025

Job Description:

German Customer Service Representative - (Hybrid, mostly remote)

Location: Cambridge (Remote and 1 x per month in the Office)

Client Profile:

Origin Multilingual is proud to announce, we are searching for a German Speaking Customer Service Advisor to join an industry leader in the healthcare industry. This opportunity is offered on a full time and permanent basis.

Key Purpose:

The representative will be dealing with inbound and outbound calls on a daily basis to ensure a top-quality service for existing and new customers. You will be in charge of adding value to each customer who calls as well as having strong product knowledge.

Key Responsibilities:

1. Answering calls from existing and new customers
2. Proactively dealing with all queries relating to the business
3. Taking orders and bookings via external and internal calls
4. A professional approach with the ability to build rapport with each customer
5. Demonstrating extensive knowledge on all product ranges
6. Facilitating calls from B2B and B2C

Personal Specification:

The successful candidate for the position will have the following competences:

1. Previous experience in a similar role (preferred but not essential)
2. Customer service experience (preferred but not essential)
3. Self-motivated, with a ‘can do’ attitude
4. Attention to detail with high level of communication skills is essential
5. A passion to deliver the highest quality for our client’s customers

Working Hours:

Week 1: Monday to Friday. 07:00 – 15:15

Week 2: Monday, Tuesday, Wednesday, Thursday 07:30 – 15:45 and Saturday 11:45 – 20:00

Week 3: Monday to Friday. 11:00 – 19:15

Week 4: Monday, Tuesday, Wednesday, Thursday. 08:00 – 16:15 and Saturday 09:45 – 18:00

Week 5: Monday to Friday. 11:45 – 20:00

Additional benefits:

1. Contributory pension scheme of up to 6%
2. Opportunity to buy & sell holiday
3. Contributory hospital and health cash plan
4. Eye care vouchers
5. Free monthly nutritional and personal care products
6. Discounts at leading brands and retailers