German Customer Service Representative - (Hybrid, mostly remote)

ZipRecruiter; Altrincham; Hybrid; GBP 26,000 - 27,000; Full time

Job summary

An established industry player in the healthcare sector is seeking a German-speaking Customer Service Representative to join their dynamic team. This role offers a hybrid work environment, allowing for flexibility while ensuring high-quality service to customers. As part of a dedicated team, you will handle calls and queries, providing valuable support to both B2B and B2C clients. With a focus on customer satisfaction, this position presents an exciting opportunity to contribute to a forward-thinking company that values its employees and offers a range of benefits, including pension schemes and discounts.

Benefits

Contributory pension scheme up to 6%

Option to buy and sell holiday entitlement

Gym membership discounts

Contributory hospital and health cash plan

Cycle2Work scheme

Eye care vouchers

Free monthly nutritional and personal care products

Life assurance

Discounts at leading brands and retailers

Qualifications

• Experience in a customer service role is a plus but not essential.
• Strong product knowledge to assist customers effectively.

Responsibilities

• Handle inbound and outbound calls to provide excellent service.
• Manage email queries and maintain a professional rapport with customers.
• Demonstrate extensive knowledge of product ranges.

Skills

Fluency in German

Customer service experience

Attention to detail

Excellent communication skills

Self-motivated attitude

Tools

Computer literacy

Job description

Job Description

German Customer Service Representative - (Hybrid, mostly remote)

Location: Cambridge (Remote and 1 x per month in the Office)

Client Profile:

Multilingual is proud to announce that we are searching for a German-speaking Customer Service Advisor to join an industry leader in the healthcare industry. This opportunity is offered on a full-time and permanent basis.

Key Purpose

The representative will handle inbound and outbound calls daily to ensure top-quality service for existing and new customers. You will add value to each customer interaction and possess strong product knowledge.

Key Responsibilities:

1. Answer calls from existing and new customers
2. Proactively address all queries related to the business
3. Take orders and bookings via external and internal calls
4. Manage email queries
5. Maintain a professional approach and build rapport with customers
6. Demonstrate extensive knowledge of all product ranges
7. Handle calls from B2B and B2C clients

Personal Specification

The successful candidate will have:

1. Previous experience in a similar role (not essential)
2. Customer service experience (not essential)
3. A self-motivated, ‘can-do’ attitude
4. Attention to detail and excellent communication skills
5. Fluency in German
6. Computer literacy
7. A passion for delivering high-quality service to customers

Shift Options:

Shift 1 - 5-week rotation (Late Sat) - £26,575

• Week 1: Mon-Fri, 07:00 – 15:15
• Week 2: Mon-Tue-Wed-Thu, 07:30 – 15:45, Sat 11:45 – 20:00
• Week 3: Mon-Fri, 11:00 – 19:15
• Week 4: Mon-Tue-Wed-Thu, 08:00 – 16:15, Sat 09:45 – 18:00
• Week 5: Mon-Fri, 11:45 – 20:00

Shift 2 - 5-week rotation (Standard) - £26,500

• Week 1: Mon-Fri, 07:00 – 15:15 UK Time
• Week 2: Mon- Tue- Wed- Thu- Sat, 07:30 – 15:45 UK Time
• Week 3: Mon-Fri, 11:00 – 19:15 UK Time
• Week 4: Mon- Tue- Wed- Thu- Sat, 08:00 – 16:15 UK Time
• Week 5: Mon-Fri, 11:45 – 20:00 UK Time

Additional Benefits:

• Contributory pension scheme up to 6%
• Option to buy and sell holiday entitlement
• Gym membership discounts
• Contributory hospital and health cash plan
• Cycle2Work scheme
• Eye care vouchers
• Free monthly nutritional and personal care products
• Life assurance
• Discounts at leading brands and retailers