German Sales Administrator

Workshop Recruitment; Sunbury-on-Thames; On-site; GBP 28,000 - 32,000; Full time

Benefits offered by this job

25 days holiday

Healthcare

Pension

Life assurance

Income protection

On-site parking

Job summary

Workshop Recruitment is seeking a German-speaking Customer Service Administrator to support its EMEA operations from Sunbury on Thames. The role focuses on order processing, quotations, shipment tracking and accurate ERP data entry to keep UK and German customers satisfied.

With 2+ years in customer service or admin and fluent German, you will coordinate with SAP/Salesforce, update records, monitor deliveries and provide compliant documentation.

Qualifications

• 2+ years experience in customer service, administration or data entry.
• Fluent in German language.
• Demonstrate excellent attention to detail and numerical accuracy.
• Possess strong written and verbal communication skills.
• Deliver a professional and customer-focused service.
• Be confident learning ERP and CRM systems such as SAP and Salesforce.
• Manage multiple administrative tasks accurately and efficiently.
• Work effectively within a collaborative customer service environment.
• Knowledge of shipping processes or carrier portals such as DHL or UPS advantageous.

Responsibilities

• Process customer orders, sample requests and internal orders accurately.
• Prepare standard customer quotations and maintenance contract quotations.
• Monitor shipments and provide proactive delivery updates to customers.
• Support delayed or rerouted shipments and prepare dispatch documentation.
• Create and maintain accurate customer information within the ERP system.
• Assist with routine pricing and database updates.
• Provide customers with relevant compliance, quality and product certificates.
• Maintain accurate records and complete daily administrative workflows.

Skills

German language

Customer service

Attention to detail

Communication skills

ERP/CRM experience

SAP

Salesforce

Data entry

Tools

SAP

Salesforce

Job description

German Sales Administrator

Sunbury on Thames £28-32K + 25 Days Holiday + Healthcare + Pension + Life Assurance Full-Time, 37.5 Hours Permanent

Are you a Customer Service Administrator with strong attention to detail and experience supporting customers, orders and administrative processes with fluent German language skills? A well-established technology business is looking for an organised and customer-focused Customer Service Administrator to support its EMEA Customer Service team supporting UK and German customers. You will play an important role in keeping daily operations running smoothly, covering order processing, quotations, shipment tracking and accurate system administration. This is an excellent opportunity for a Customer Service Administrator looking to develop within commercial operations and customer support.

• Process customer orders, sample requests and internal orders accurately.


• Prepare standard customer quotations and maintenance contract quotations.


• Monitor shipments and provide proactive delivery updates to customers.


• Support delayed or rerouted shipments and prepare dispatch documentation.


• Create and maintain accurate customer information within the ERP system.


• Assist with routine pricing and database updates.


• Provide customers with relevant compliance, quality and product certificates.


• Maintain accurate records and complete daily administrative workflows.

Skills & Knowledge Required

• Have 2+ years experience in customer service, administration or data entry.


• Fluent in German language


• Demonstrate excellent attention to detail and numerical accuracy.


• Possess strong written and verbal communication skills.


• Deliver a professional and customer-focused service.


• Be confident learning ERP and CRM systems such as SAP and Salesforce.


• Manage multiple administrative tasks accurately and efficiently.
  
• Work effectively within a collaborative customer service environment.


• Have knowledge of shipping processes or carrier portals such as DHL or UPS advantageous.

The successful Customer Service Administrator will receive 25 days holiday plus bank holidays, healthcare benefits, contributory pension, life assurance, income protection and on-site parking.