Generic Support Worker - Community Response Teams

York and Scarborough Teaching Hospitals NHS Foundation Trust; York and North Yorkshire; Hybrid; GBP 24,000 - 27,000; Full time

Job summary

A local NHS healthcare provider is seeking a Generic Support Worker for Community Response Teams in York and North Yorkshire. This role involves providing compassionate, person-centred care to patients within their homes, supporting rehabilitation and recovery efforts. Ideal candidates should possess strong communication and problem-solving skills, as well as relevant educational qualifications. The position offers flexible shifts and a supportive environment, assisting individuals to maintain independence and achieve their personal care goals.

Benefits

Access to NHS Pension Scheme

27 days holiday rising to 33 days

Generous relocation package

Discounts on various services

Learning and development opportunities

Qualifications

• Evidence of transferable workplace training and competencies.
• Proactively undertakes relevant specialist or departmental training.
• Competent IT skills and ability to maintain business-related information.

Responsibilities

• Undertake duties delegated by the Nursing and Therapy teams.
• Provide holistic, person-centred health care to patients.
• Support rehabilitation and recovery in patients' homes.

Skills

Problem solving

Communication skills

Ability to motivate individuals

Compassion

Creativity

Education

A levels (3) or equivalent

Mathematics and English to Level 2: Functional Skills/GCSE Grade C

Tools

Digital platforms

Job description

York and Scarborough Teaching Hospitals NHS Foundation Trust

Generic Support Worker - Community Response Teams

The closing date is 15 December 2025

Do you want to make a difference to people's lives within the community you love, working as part of a welcoming and supportive team?

We are looking for people that are kind, compassionate, creative, problem solvers, with excellent communication skills, to join our expanding team across the York and South Hambleton and Ryedale areas. Within your role you will form a crucial part of the Multi-Disciplinary Team, delivering a high standard of health care to patients living within their own homes, facilitating short-term rehabilitation, reablement and recovery in order to avoid unnecessary hospital admissions and enable patients to recover following an acute hospital stay.

You will work closely with patients and their families, nursing and therapy colleagues within the team, and will build connections with health and social care partners across the local system. Taking a re-ablement approach the service supports people to return to, and / or, remain in their own home.

We are looking for candidates with the ability to motivate individuals, to aid their recovery and maximise independence in order to achieve the goals that matter to them Roles are available across York and South Hambleton & Ryedale areas.

Main duties of the job

You will undertake duties delegated by the Nursing, Physiotherapy and Occupational Therapy teams, and will be responsible for providing holistic, person-centred, compassionate health care to patients 18 years and over, supporting rehabilitation, reablement and recovery within the comfort of the patients home.

The ability to transport yourself and equipment across the locality during the course of a normal working day is required for this vacancy.

We provide a 7 day service, between the hours of 8am - 8pm; therefore successful candidates will take part in a rota that covers the hours of the service, however we do offer a flexible and varied shift pattern. If you are looking for a change and would like to join a team full of enthusiasm and humour, then we would love to hear from you!

The ability to transport yourself and equipment across the locality during the course of a normal working day is required for this vacancy. Access to a vehicle that can be used for business purposes and hold a full and valid driving licence (role will involve travel to numerous addresses that cannot be easily accessed by public transport means) is required.

About us

To find out more about what it is like to work for our Trust please visit the following link:

We offer a range of benefits to support our staff including:

• Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
• 27 days holiday rising to 33 days (depending on NHS Trust service)
• A generous relocation package of up to 30% of salary (capped at £18k) to support with relocation expenses for hard to fill positions where relocation would be an expectation to undertake the role fully. If you would like to discuss a potential relocation package, please speak to the recruiting department/manager.
• A variety of different types of paid and unpaid leave covering emergency and planned leave
• Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme
• NHS Car Lease scheme and Cycle to Work scheme
• An extensive range of learning and development opportunities
• Discounts on restaurants, getaways, shopping, motoring, cinema and finance from a range of providers

For further information on the fantastic range of benefits we offer please visit the Trust's dedicated Staff Benefits pages.

Job responsibilities

A full description of the role is available in the attachment: job description.

Please note that if a high number of applications are received this advert may close early. You are advised to submit your application at the earliest opportunity.

Working for the Trust

Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.

Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact: [e-mail].

As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.

Armed Forces Friendly Employer

We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britains Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.

Person Specification

Qualifications

• A levels (3) or Level 3 national certificate or Level 3 diploma or Senior Healthcare support worker apprenticeship or Mathematics and English to Level 2: Functional Skills/GCSE Grade C
• Proactively undertakes relevant specialist or departmental training in order to achieve required knowledge and competency for role.
• Up to date personal portfolio of learning
• Evidence of transferable workplace training and competencies

Skills

• Ability to problem solve, prioritise and elevate work related issues
• Competent IT skills and the ability to use digital platforms and maintain business related information
• Ability to use a range of communication, negotiation and motivation skills using a variety of formats including verbal, written and virtual.

Experience and Knowledge Required

• Experience of managing allocated tasks independently within own competency and taking responsibility for decision making
• Experience of working within a team and with the general public
• Practical awareness of issues affecting safety and risk
• Practical knowledge of role, including good understanding of role applied for
• Experience of working within a health/social care or educational environment

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

York and Scarborough Teaching Hospitals NHS Foundation Trust

£24,937 to £26,598 a year per annum / pro rata