Generalist Adviser (Financial Resilience)

Citizens Advice Ltd; Little Wenlock; Hybrid; GBP 27,000 - 30,000; Part time

Job summary

Citizens Advice Telford and The Wrekin is seeking a Generalist Adviser (Financial Resilience) to help local residents improve their financial resilience, maximise income, and manage household budgets. You will deliver practical advice across Telford and The Wrekin, including benefits checks and access to local schemes, with outreach across the borough and office work at Stafford Park.

The role emphasises clear communication, non-judgemental support, and collaboration with colleagues and

Qualifications

• Strong communication and IT skills are essential.
• Sensitive listening and questioning abilities are important.
• Positive, non-judgemental approach is required.
• Ability to explain information clearly and document cases accurately.

Responsibilities

• Provide benefits checks and income maximisation support.
• Assist with budgeting, expenditure reduction and access to local schemes.
• Meet clients in various settings and work with partners.
• Maintain accurate case records and deliver high-quality advice.

Skills

Communication skills

IT skills

Active listening

Questioning skills

Teamwork

Job description

Generalist Adviser (Financial Resilience)

Apply before 5pm on 3 November 2026.

Job summary

Salary 27435 - 29559

Location Telford & the Wrekin

Workplace Hybrid working

Contract Fixed term contract, until 31 March 2027

Generalist Adviser (Financial Resilience)

Location: Telford and The Wrekin, with community outreach across the borough and office-based work at Stafford Park

Salary: £27,435 – £29,559 depending on experience and whether appointed as trainee or qualified adviser

Hours: 37 hours per week

Contract: Fixed term for 12 months, with potential for up to 3 years subject to funding and service performance

Citizens Advice Telford and The Wrekin is looking for a Generalist Adviser (Financial Resilience) to help local residents improve their financial resilience, maximise income, manage household budgets and access the right advice at the right time.

This is a practical, community-focused role supporting people across Telford and The Wrekin who may be affected by cost-of-living pressures, insecure income, debt worries or difficulty managing household budgets. You’ll provide high-quality advice and support, including benefits checks, income maximisation, budgeting support, expenditure reduction and access to local schemes or other practical help.

This opportunity is funded by Telford and Wrekin Council and supports our priority to take advice further into local communities. You will meet clients in a range of settings, work with colleagues and community partners, and help ensure residents can access timely support before problems escal.

About you

We’re looking for someone with strong communication and IT skills, sensitive listening and questioning skills, and a positive, non-judgemental approach. You will be able to explain information clearly, support clients to understand their options, keep accurate case records and work effectively as part of a team.

The role may suit an experienced adviser or the right trainee candidate who is committed to completing the required Citizens Advice training and developing their advice skills. Experience of benefits checks, income maximisation, budgeting support, financial capability work or debt advice would be helpful, but full training and support will be provided where appropriate.

The successful candidate may be required to complete a DBS check in line with Citizens Advice policy. A criminal record will not necessarily prevent appointment.