Generalist Adviser

Citizens Advice Ltd; Ilkeston; Hybrid; GBP 26,000 - 32,000; Full time

Job summary

Citizens Advice Ltd in Ilkeston offers a Generalist Adviser role delivering face-to-face and telephone advice to the public. The post involves checking welfare benefit eligibility, assisting with claims, challenging decisions and giving energy advice, with travel to Foodbanks and outreach venues across Amber Valley and Erewash.

There is flexibility for some remote/home working where appropriate. Training and support are provided for the right candidate to join our advice services team.

Qualifications

• Non-judgmental, empathetic approach essential.
• Strong IT and digital skills, quick to learn new systems.
• Commitment to performance targets and KPIs.
• Solid understanding of welfare benefits system (preferred).

Responsibilities

• Provide face-to-face and telephone advice to the public.
• Check welfare benefit eligibility and help with claims.
• Challenge benefit decisions and provide energy advice.
• Travel to Foodbanks and outreach locations across Amber Valley and Erewash.
• Support flexible remote/home working where appropriate.

Skills

Non-judgmental approach

IT and digital skills

Targets and KPIs

KPI aware

Benefits knowledge

Job description

We have an exciting opportunity for a Generalist Adviser to join our existing advice services team who deliver advice to the public on a wide range of issues. The post will involve providing both face-to-face and telephone advice, based out of our Ilkeston office, with travel to Foodbanks, Outreach locations and other community venues across Amber Valley and Erewash. This role will require you to provide advice on our main enquiry areas including checking welfare benefit eligibility, assisting clients to make benefit claims, challenging decisions and providing energy advice. There is flexibility in this role which allows for some remote/home working where appropriate.

We welcome applications from experienced advisers, as well as those looking to train in this vital area of work. Full training and support will be provided for the right trainee candidate.

The ideal candidates will have:

• A non-judgmental, empathetic approach to people (essential)
• Strong IT and digital skills, with the ability to learn new systems quickly (essential)
• A commitment to working to performance targets and KPIs (essential)
• A solid understanding of the current welfare benefits system (preferred)

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