General Property- Commercial & Domestic Loss Adjuster

Crawford & Company; Remote; GBP 40,000 - 60,000; Full time

Job summary

A leading insurance firm in the UK seeks a Commercial and/or Domestic Loss Adjuster to manage property claims up to £100k. This remote role involves significant client interaction, efficient claims handling, and requires ACII or CILA qualification. Candidates with extensive insurance market knowledge and strong negotiation skills are preferred. Regular regional travel is necessary, alongside excellent attention to detail and IT proficiency. Great opportunity to contribute to claims resolution while ensuring high client satisfaction.

Qualifications

• Understanding of FCA procedures and TCF initiatives.
• Extensive knowledge of the insurance market.
• Proficiency in Client SLA compliance/productivity/quality requirements.

Responsibilities

• Manage property claims of up to £100k.
• Establish facts and work towards resolution of claims.
• Liaise with clients and brokers for efficient claims handling.

Skills

Negotiation skills

Attention to detail

Good IT skills

Flexibility in travelling

Education

ACII or CILA qualified (or qualified by experience)

Tools

Scoping software

Hand held device

Job description

Our General Property team are at the heart of our business: Managing property claims ranging from minor damage to major to catastrophic events. As a Commercial and/or Domestic Loss Adjuster, you'll be assigned your own region and mixed claims portfolio. The role will be home based with regular regional travel required with occasional overnight stays depending upon location.

Responsibilities

You’ll be supporting our valued clients in proactively handling and settling a mixed caseload of property claims, up to the value of £100k. These can vary in complexity so it's essential that you’ll put yourself in the shoes of the policy holder, appreciate each situation differently by investigating each claims with tact and a calm manner, establishing the facts, policy details and work towards a resolution. Client relationships will be key, through management and delivery of SLA's and KPI's, in addition to proactive Client and Broker interaction to assist in efficient claims handling and business development opportunities You’ll also be liaising with colleagues within different business areas, such as Casualty, Major & Complex Loss, Contractor Connections and Legal depending upon the nature of the claim, so attention to detail is essential to ensure each step of the claims process is as thorough as possible, collating and recording all necessary statements and information as required. You’ll need to remove hurdles in the process if required, ensuing you get to the root cause of issues, take responsibility to resolve and problems and collate all necessary details to ensure swift settlement whenever possible.

Qualifications

• ACII or CILA qualified, however candidate who are qualified by experience are just as welcome to apply, however we do seek candidates with commitment to achieve their personal qualifications
• Extensive knowledge and understanding of FCA procedures and TCF initiatives
• Extensive knowledge of the insurance market
• Extensive technical knowledge within the adjusting arena
• Understanding of Client SLA compliance/productivity/quality requirements
• Proven proficient working knowledge of scoping software and hand held device use.
• Good negotiation skills - for arranging appointments when required, alternative accommodation and explaining information when there is pushback on settlement
• To understand what matter to the customer and to put this first - putting yourself in their shoes
• Good IT skills, with a keen eye for detail
• Flexibility in travelling
• Full UK driving licence