General Practice Care Coordinator

NHS; Manchester; On-site; GBP 60,000 - 80,000; Part time

Job summary

A local healthcare provider in Manchester is seeking a proactive Care Coordinator to join their team. In this part-time role, you will support patients in accessing appropriate care while ensuring quality and continuity in services. Responsibilities include coordinating appointments, managing patient records, and collaborating with healthcare professionals. The role requires strong organisational skills and a compassionate approach to patient care. Benefits include a company pension and on-site parking.

Benefits

Company pension

On-site parking

Qualifications

• Excellent communication and interpersonal abilities.
• Ability to work with vulnerable or complex patients.
• Confident IT user, preferably with EMIS experience.
• Strong organisational and administrative skills.

Responsibilities

• Act as a central point of contact for patients needing additional support.
• Coordinate appointments, investigations, and follow-up actions.
• Support patients to attend and engage with their healthcare appointments.
• Manage recall systems for long-term condition clinics.
• Maintain accurate records on clinical systems.

Skills

Strong organisational and administrative skills

Excellent communication and interpersonal abilities

Ability to work with vulnerable or complex patients

Confident IT user (including EMIS)

Able to work independently and as part of a team

Job description

Job Summary

The Borchardt Medical Centre is seeking a proactive, organised, and patient‑focused Care Coordinator to join our friendly General Practice team. This role supports patients in accessing the right care at the right time, improving continuity and quality of services across the practice and the wider Primary Care Network (PCN). As a key member of our multidisciplinary team, you will navigate health, social care and voluntary sector services, support long‑term condition management, and contribute to better patient experience and outcomes. The role also includes phlebotomy and clinical filing/coding.

Responsibilities

• Act as a central point of contact for patients needing additional support.
• Coordinate appointments, investigations and follow‑up actions.
• Help patients understand and access a wide range of services.
• Support patients to attend and engage with their healthcare appointments.
• Identify patients who require reviews (frailty, chronic disease, cancer care).
• Work with GPs, nurses, pharmacists, social prescribers and wider PCN colleagues.
• Manage recall systems for long‑term condition clinics.
• Maintain accurate records on clinical systems (EMIS).
• Prepare information for MDT meetings and follow‑up actions.
• Support quality improvement and patient experience projects.
• Build trusting and supportive relationships with patients, carers and families.
• Liaise with community teams, hospitals, social care and voluntary organisations.
• Encourage self‑management and empowerment of patients.
• Perform venepuncture safely and in line with practice protocols.
• Correctly label, record and handle specimens.
• Ensure patient comfort, identification and informed consent.
• Recognise and escalade concerns or adverse reactions.
• Support the management of the practice’s Single Point of Contact (SPOC) system for chronic disease and care‑home coordination.
• Provide administrative support to clinicians and the Practice Manager.
• Participate in mandatory training, induction, appraisal and service development activities.
• Maintain a clean and effective working environment.
• Undertake other reasonable duties aligned to the role.

Qualifications

Essential

• Strong organisational and administrative skills.
• Excellent communication and interpersonal abilities.
• Ability to work with vulnerable or complex patients.
• Confident IT user (including EMIS).
• Able to work independently and as part of a team.

Desirable

• Experience in health, social care or community support roles.
• Understanding of personalised care approaches.
• Knowledge of local NHS and social care pathways.

Personal Qualities

• Empathetic, patient‑centred approach.
• Strong problem‑solving skills and attention to detail.
• Ability to manage competing priorities.
• Respectful of confidentiality and professional boundaries.

Why Join Us?

You will work within a supportive, progressive practice that values teamwork, innovation and compassionate patient care. This is a rewarding role where you can make a real difference to patients’ lives.

Benefits

• Company pension
• On‑site parking

Employment Details

Job Type: Part‑time

Hours: 16 hours spread over 3 days. A Friday is non‑negotiable (8–8:30 am), with flexibility for the other days.

Salary: £12.35–£12.77 per hour (probationary rate £12.35, wage review after successful completion of compulsory training and probation).

Contract: Permanent

Working Pattern: Part‑time

Location: 62 Whitchurch Road, Manchester, M20 1EB

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a Disclosure and Barring Service check.

Employer Details

Employer Name: Borchardt Medical Centre

Address: 62 Whitchurch Road, Manchester, M20 1EB

Website: https://www.borchardtmc.nhs.uk/