General Practice Assistant

NHS; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A London-based healthcare practice is looking for general practice assistants (GPAs) to support GPs by managing administrative tasks and handling patient interactions. The ideal candidate should have good organizational and IT skills, experience in administrative roles and working with the public. You will play a crucial role in improving the patient experience and ensuring the smooth operation of the practice. This is a full-time, permanent position with a starting salary of £26,000.

Qualifications

• Experience working with the general public.
• Experience in administrative roles.
• Experience working in a healthcare setting.
• Good knowledge of Word and Excel.
• Strong IT and administrative skills.
• Previous knowledge of EMIS.

Responsibilities

• Provide support for GPs and undertake administrative tasks.
• Manage booking appointments and addressing patient queries.
• Assist senior GPs with health processing forms and other admin duties.
• Maintain patient confidentiality.

Skills

Organisational skills

Administrative skills

Proficient in Word and Excel

Experience working with the general public

Strong IT skills

Education

GCSE grade 1-C in English and Maths or equivalent

Completed the Care Certificate

Tools

EMIS

Docman

ERS

Job description

Job Summary

Islington Central Medical Centre is excited to be adding the role of general practice assistants (GPAs). GPAs provide support to GPs and the practice at large by taking on administrative tasks and some basic clinical duties to free up time for GPs to dedicate to patients.

Main duties of the job

• Providing a support role for GPs
• Undertaking administrative tasks and basic clinical tasks to help free up and redistribute GPs time
• Undertaking reception duties such as booking patient appointments, telephone calls and patient queries
• Contribute to making appointments run smoother and better the patient experience
• Reduce the clinical administrative burden
• Previous experience working with EMIS
• To work under direct supervision and take instructions from the GPs and/or senior members of the admin team and senior management.

About Us

Our practice ethos is to strive towards a partnership between patients and health professionals based on the following key facets.

• Mutual Respect – we endeavour to treat all our patients with dignity, respect and honesty. Everyone at Islington Central Medical Centre is committed to delivering an excellent service.
• Holistic Care – we treat patients and illnesses, considering the physical, psychological and social aspects of care.
• Continuity of Care and the Therapeutic relationship – we build and maintain strong relationships between doctors, health professionals, and patients.
• Learning and Training – we support the ongoing professional development of our team and recognise the benefits of lifelong learning.

Details

Date posted: 17 December 2025

Pay scheme: Starting at £26,000

Contract: Permanent

Working pattern: Full-time

Job Description

Job responsibilities include:

• Excellent organisational and administrative skills, proficient in Word and Excel
• Working knowledge of EMIS and Docman useful, as work will involve using both
• Working knowledge of ERS useful, as work will involve knowing how to process ERS
• Arrange appointments, referrals, tests and follow-ups
• Assisting senior GPs with administrative burden (including health processing forms, dealing with complaints and cancer safety netting)
• Undertake reception duties/care navigation: booking patient appointments, patient queries, and answering telephone calls
• Assisting the management team with rotas, complaints and claims
• Acting on behalf of the GP to liaise with outside agencies
• Monitoring the practice emails and responding
• Assisting with attaining QOF targets
• Involvement in the management of long‑term conditions
• Chase letters and results
• Maintain patient confidentiality

For all above areas where required, training will be provided.

Qualifications

Essential

• GCSE grade 1-C in English and Maths (or equivalent)
• Completed the Care Certificate

Desirable

• Previous experience with EMIS, Docman and ERS
• Working in a GP Surgery

Experience

Essential

• Experience working with the general public
• Experience in administrative roles
• Experience working in a healthcare setting
• Good knowledge of Word and Excel (good IT and organisational skills)
• Strong IT and administrative skills
• Previous knowledge of EMIS

Desirable

• Experience of working in primary care
• Experience in undertaking reception duties

Person Specification

• Experience working with the general public
• Experience in administrative roles
• Experience working in a healthcare setting
• Good knowledge of Word and Excel (good IT and organisational skills)
• Strong IT and administrative skills
• Previous knowledge of EMIS

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and will require a Disclosure and Barring Service check.

Employer details

Islington Central Medical Centre
28 Laycock Street
London
N1 1SW

Website: https://www.islingtoncentralmedicalcentre.org/