General Manager

Simmons Limited; City of Westminster; On-site; GBP 36,000 - 40,000; Full time

Job summary

A hospitality group in the City of Westminster is seeking a manager to enhance guest experiences and lead their team. The role involves managing HR meetings, overseeing staff training, and ensuring business objectives are met, including P&L management. Ideal candidates should have experience in hospitality management and strong communication skills. This position offers a competitive salary and numerous employee benefits, including progression opportunities and exciting incentives.

Benefits

Basic salary of £36,000 - £40,000

Generous bonus scheme

50% staff discount

Flexible shift patterns

Great progression opportunities

Regular staff gatherings

Exciting incentives, including trips abroad

Qualifications

• Experience in hospitality management is preferred.
• Strong communication skills to engage with guests effectively.
• Ability to manage and train staff effectively.

Responsibilities

• Interact with guests to create a memorable experience.
• Manage HR meetings and train new management trainees.
• Oversee the P&L and deliver business plans.

Job description

Responsibilities

• Interact with guests to create a memorable experience, actively seeking their insights to enhance their time in your venue.
• Collaborating with the Employee Experience manager to keep your team engaged and manage staff turnover below a quarterly target percentage.
• Conducting HR meetings with the guidance of the People team.
• Supporting the People Team by training new management trainees in the business.
• Working alongside the Talent Partner to identify and hire the best team for your venue.
• Ensuring your venue meets the required standards in accordance with company policy.
• Keep accurate records of incidents, report in line with company policy, and escalate when necessary.
• Fully manage the P&L, create, and deliver 90-day business plans.
• Collaborating with the L&D team to deliver an upskilling training plan for your team.
• Monitor the atmosphere to guarantee cleanliness, appropriate music and lighting levels, and a comfortable temperature for our guests.
• Complete specific projects aligned with the business plan, organise weekly management meetings, and monthly team meetings, focusing on effective communication.
• Operate the venue within its licensing limits, and collaborate with the Deputy to manage stock for achieving sales and GP targets.
• Prioritise guest experience in all daily duties and maintain a safe work environment, resolving any issues promptly.
• Oversee the door team daily to ensure a welcoming arrival and a positive experience for every guest.
• Complete weekly rotas in advance, aligning with labour targets.
• Compile weekly sales reports for the Area Manager and identify successes and challenges faced.
• Execute all reasonable tasks requested by your direct line manager and/or the extended Ops Team.

Interview process

• Initial phone/video call with our Vibe and Hire Lead.
• Psychometrics test to discover strengths and development areas.
• SWOT analysis of assigned venue and to be presented to the Area Manager at 1st stage interview.
• Final stage interview with the Ops Director.

Benefits

• Basic salary of 36,000- 40,000
• Generous bonus scheme
• 50% staff discount, including during our award-winning Happy Hour!
• Flexible shift patterns
• Great progression opportunities
• Regular staff gatherings and parties
• Exciting incentives, including trips abroad!