general manager - Inclusive and Empowering Work Culture (Hiring Immediately)

Wagamama; Hatfield; On-site; GBP 35,000 - 55,000; Full time

Job summary

Wagamama is seeking a passionate General Manager to lead their team, focusing on guest experience and team development. The role involves driving performance, managing finances, and fostering an inclusive work culture. Join a vibrant environment that celebrates individuality and diversity.

Benefits

Bonus scheme – up to £8,000 annually

Access to up to 30% of earnings before payday

Wagamama food allowance

Private medical insurance

Free food on shift

26 weeks full pay + 13 weeks half pay for expectant individuals

Pension schemes

Holiday leave

Gym memberships

Qualifications

• Strong financial acumen including budgeting and inventory management.
• Experience in coaching and developing teams.

Responsibilities

• Inspire team to exceed guest expectations and maintain high standards.
• Drive restaurant performance and deliver exceptional results.

Skills

Emotional Intelligence

Leadership

Financial Acumen

Problem Solving

Job description

Job Description

General Manager | Full-time

With over three decades of celebrating individuality and diversity, we prioritize personality over perfection — we call it be you, be Wagamama. Operating more than 165 restaurants, we are seeking a General Manager to join us on our journey to nourish from bowl to soul.

The Role |

As a General Manager, you will inspire your team to exceed guest expectations while maintaining high standards. You will coach and develop your team to reach their potential, drive restaurant performance, and deliver exceptional results.

We are looking for someone who |

• Prioritizes creating a positive and inclusive work culture through emotional intelligence, inspiration, and effective delegation. You excel at influencing and empowering emerging leaders by providing excellent training, coaching, and mentorship.
• Is dedicated to delivering an outstanding guest experience, ensuring every interaction reflects exceptional service, either through your own efforts or by empowering your team with the right skills and mindset.
• Possesses strong financial acumen, including budgeting, inventory management, labor management, and strategic marketing. You analyze data meticulously to inform business decisions and foster continuous improvement.
• Focuses on building and nurturing your team, from recruitment to ongoing development, committed to fostering personal and professional growth.
• Values creating an inclusive environment where team members feel respected and that they belong, enabling them to thrive and develop in their roles and careers.
• Is a forward-thinking problem solver, capable of quick decision-making and thinking on your feet.

We’d love to hear from you if |

You’re in for the benefits |

• Bonus scheme – up to £8,000 annually
• Access up to 30% of your earnings before payday with Wagestream
• Wagamama food allowance
• Private medical insurance
• Free food on shift from our menu, plus 50% off outside work to share with friends and family
• Industry-leading family-friendly policy: 26 weeks full pay + 13 weeks half pay for expectant or adopting individuals
• Opportunity to experience our new menus first
• Wagamama parties with VIP guests throughout the year
• Recognition as a nationwide 'Love Above the Door' legend through our national recognition program

Additionally, we offer pension schemes, holiday leave, training, cycle-to-work schemes, retail and leisure discounts, gym memberships, and long service awards.

Be you, be Wagamama

Wagamama is proudly part of the Disability Confident scheme.