General Manager - Chester, Cheshire

The Reserve; England; On-site; GBP 150,000 - 200,000; Full time

Job summary

A luxury lodge resort in Chester, UK is seeking an experienced General Manager to lead its team and ensure unparalleled guest experience. This new lodge, set to open in 2025, requires a dynamic leader with a strong background in hospitality, excellent business acumen, and the ability to inspire others. The role involves driving profitability and maintaining sustainable operations while offering a unique working environment with views of endangered species. Attractive benefits include discounts and a splendid working atmosphere.

Benefits

Pension Scheme

Food & Beverage Discounts

Employee Discount Rates

Long Service Incentives

Team Member pass for zoo visits

Unique working environment with wildlife

Qualifications

• Previous experience in the hospitality industry as a General Manager or similar role.
• Strong business and financial acumen.
• Excellent leadership with the ability to inspire others.
• Ability to influence and negotiate at all levels.

Responsibilities

• Lead a team at a new luxury lodge resort opening in 2025.
• Drive guest success, operational excellence, and profitability.
• Uphold the highest standards of hospitality and sustainability.

Skills

Leadership skills

Business acumen

Team member engagement

Influencing and negotiating

Operational oversight

Knowledge of luxury lodge trends

Job description

General Manager – Chester, Cheshire

Competitive plus Benefits

The Reserve is a new and exciting luxury lodge resort set in the grounds of Chester Zoo. Nestled in nature and designed to offer an unparalleled guest experience, the Reserve combines world-class amenities with a unique sense of adventure and tranquillity.

Job Description

Position Overview

A new and exciting luxury lodge resort will open in 2025 in the grounds of Chester Zoo, and we are looking for a General Manager to lead our team. The hotel combines world-class amenities with a unique sense of adventure and tranquillity. We seek an experienced and dynamic General Manager to shape the future of the hotel, driving guest success, operational excellence, and profitability while upholding the highest standards of hospitality and sustainability.

Role Requirements

• Previous experience in the hospitality industry as a General Manager or a similar role.
• Great leadership skills, with the ability to inspire others.
• Strong business and financial acumen, with a passion for team members and guests.
• An ability to influence and negotiate at all levels.
• Knowledge and understanding of all department operations.
• Understanding of the luxury lodge industry, including current demands and trends would be an advantage.

Troo Benefits

• Pension Scheme: Gear up for the future with our pension scheme that ensures your financial stability.
• Fantastic Food & Beverage Discounts: Enjoy mouthwatering discounts at partnered restaurants and bars. Savor the flavours and make your taste buds dance with delight.
• Mind‑Blowing Employee Discount Rates: As a TROO Hospitality team member, you get exclusive access to unbeatable travel discounts. Extend the adventure to your loved ones with Friend and Family Rates, making your travel dreams a reality at unbeatable prices.
• Long Service Incentives: Dedication deserves celebration! Our Long Service Incentives honour your commitment with special rewards and recognition for your loyalty over the years.
• Team Member pass so you can visit the zoo during your time off.
• An amazing working environment – where you can see critically endangered animals from your office window or stroll among rare giraffes and tigers on your lunch break.