General Manager - Chester

The Reserve; Chester; On-site; GBP 150,000 - 200,000; Full time

Job summary

A luxury lodge resort in Chester is seeking an experienced General Manager to lead their team. The role involves driving guest success, operational excellence, and profitability while maintaining high hospitality standards. Candidates should have significant experience in the hospitality industry with strong leadership and business acumen. This exciting opportunity is set in a unique environment adjacent to Chester Zoo, offering an unparalleled guest experience while supporting sustainability.

Benefits

Pension Scheme

Food & Beverage Discounts

Employee Discount Rates

Long Service Incentives

Zoo Visitation Pass

Amazing working environment with wildlife views

Qualifications

• Previous experience as General Manager or in a similar role in the hospitality industry.
• Great leadership skills with the ability to inspire others.
• Strong business and financial acumen.
• Ability to influence and negotiate at all levels.
• Knowledge of luxury lodge industry demands and trends is advantageous.

Responsibilities

• Lead the team to drive guest success and operational excellence.
• Maintain profitability while upholding high hospitality standards.
• Shape the future of the hotel.

Skills

Leadership skills

Business acumen

Negotiation skills

Understanding of operations

Job description

General Manager – Chester, Cheshire

Competitive plus Benefits

The Reserve is a new and exciting luxury lodge resort set in the grounds of Chester Zoo. Nestled in nature and designed to offer an unparalleled guest experience, the Reserve combines world-class amenities with a unique sense of adventure and tranquillity.

Job Description

Position Overview

A new and exciting luxury lodge resort will open in 2025 in the grounds of Chester Zoo, and we are looking for a General Manager to lead our team. The hotel combines world-class amenities with a unique sense of adventure and tranquillity. We seek an experienced and dynamic General Manager to shape the future of the hotel, driving guest success, operational excellence, and profitability while upholding the highest standards of hospitality and sustainability.

Role Requirements

• Previous experience in the hospitality industry as a General Manager or a similar role.
• Great leadership skills, with the ability to inspire others.
• Strong business and financial acumen, with a passion for team members and guests.
• An ability to influence and negotiate at all levels.
• Knowledge and understanding of all department operations.
• Understanding of the luxury lodge industry, including current demands and trends would be an advantage.

Troo Benefits

• Pension Scheme: Gear up for the future with our pension scheme that ensures your financial stability.
• Fantastic Food & Beverage Discounts: Enjoy mouthwatering discounts at partnered restaurants and bars. Savor the flavours and make your taste buds dance with delight.
• Mind‑Blowing Employee Discount Rates: As a TROO Hospitality team member, you get exclusive access to unbeatable travel discounts. Extend the adventure to your loved ones with Friend and Family Rates, making your travel dreams a reality at unbeatable prices.
• Long Service Incentives: Dedication deserves celebration! Our Long Service Incentives honour your commitment with special rewards and recognition for your loyalty over the years.
• Team Member pass so you can visit the zoo during your time off.
• An amazing working environment – where you can see critically endangered animals from your office window or stroll among rare giraffes and tigers on your lunch break.