General Manager - Basildon

Lounge Underwear Ltd.; Basildon; On-site; GBP 150,000 - 200,000; Full time

Job summary

A leading hospitality company in Basildon is in search of a dedicated General Manager to lead their team and ensure exceptional customer experiences. In this role, you will oversee operations, deliver training, and manage through key performance indicators (KPIs). Your background in restaurants or bars will be crucial as you create a welcoming environment for both staff and patrons. This position provides competitive benefits and opportunities for growth within a dynamic company atmosphere.

Benefits

Overtime pay for extra hours

Staff food on every shift

50% off food and drinks from day one

Paid breaks

28 days holiday pro rata

Enhanced maternity and paternity pay

Loungefest staff party

Competitions and incentives

Company pension scheme

Long service awards

Wagestream payment control

Emotional and practical support

Career progression opportunities

Tips shared equally across the team

Christmas and Boxing Day off

Qualifications

• Experience as a General Manager, Assistant Manager, or similar role in hospitality.
• Familiarity with bar environments and food/drinks service.
• Ability to manage business operations, including stock and food safety.

Responsibilities

• Lead the team to deliver exceptional service during shifts.
• Ensure customer satisfaction and a positive local community presence.
• Manage through KPIs and make informed operational decisions.

Skills

Leadership in a hospitality environment

Managing through KPIs

Training and recruitment

Understanding of kitchen operations

Customer service orientation

Job description

Lounges are pretty special places, and what makes them so special is the brilliant people who run them. The person who runs the brilliant people who run the Lounge has to be super-brilliant, and that'll be you. Your standards will be as high as ours, but exactly how you do it will be unique to you. You'll be responsible for leading your team to deliver 14 great shifts, taking full ownership so your Lounge is an amazing and unique place to work and a great place to be for the local community. You'll be making sure every customer leaves happy. Which they tend to do. Thanks to your super-brilliant management,

• You are probably an existing General Manager, Assistant Manager, Deputy Manager or Restaurant manager with a background in restaurants, bars, caf or coffee shops.
• You will have experience of working in a bar environment with serving freshly made food and drinks preparation.
• You will be familiar with managing through clear KPIs and making decisions considering labour; stock; food safety requirements, customer sentiment plus others in line with brand standards and a budget.
• You will have delivered successful training and recruitment for front of house teams including servers through to Assistant Managers.
• Ideally some experience back of house, understand what makes kitchen and kitchen teams click would be preferable.

The Good Stuff

• Overtime pay for every hour worked over contracted hours!
• Staff food on every shift
• 50% off food and drinks (including alcohol) from day one at all three of our brands - Lounge, Cosy Club and Brightside
• Paid breaks
• 28 days holiday (inclusive of Bank Holidays) pro rata
• Enhanced maternity and paternity pay after 2 years service
• The most talked-about staff party in hospitality - Loungefest!
• Competitions and incentives (like jetting off on an all expenses paid trip with one of our suppliers)
• Company pension scheme
• Long service awards
• Power over your pay with Wagestream
• Emotional and practical support via the Licenced Trade Charity
• Great opportunity for personal development and career progression in a fast growing business
• Achievable bonuses
• Tips shared equally across the team, based on hours worked
• Christmas and Boxing Day off!