General Manager

Castle Employment Agency Ltd; Scarborough; On-site; GBP 34,000 - 40,000; Full time

Job summary

A leading recruitment agency is seeking a Front of House Leader for a hospitality venue just outside Scarborough. In this hands-on role, you will lead a confident team, ensuring high standards of service and guest experience. Ideal candidates have strong leadership and customer service skills. The position requires flexible hours, primarily Wednesday to Sunday, with a salary up to £40,000 annually.

Qualifications

• Experience in a hospitality or customer service environment.
• Ability to train and develop team members.
• Proficient in managing cash and till operations.

Responsibilities

• Lead the Front of House team during service.
• Train and mentor staff to maximize performance.
• Handle customer queries and ensure excellent experiences.
• Manage cash and end-of-day reconciliation.
• Check guests in and out and manage bookings.
• Liaise with kitchen and back-of-house teams.

Skills

Leadership

Team management

Customer service

Conflict resolution

Job description

Overview

Join a well-established, high-performing team in a hands-on leadership role. This is a key position where you’ll directly shape the guest experience, lead a confident Front of House team, and have real responsibility for smooth day-to-day operations.

Details

• Location: Just outside of Scarborough.
• Salary: up to £40,000 per year
• Contract: Annualised hours - 40 hrs per week (flexible: busier in summer, quieter in winter)
• Shift Pattern:
• Wednesday to Friday: 3 pm – close (approx. 10 – 11 pm)
• Saturday: 11:30 am – close
• Sunday: 8 am – 7 pm
• Monday & Tuesday: Days off

Key Duties

• Lead the Front of House team during service, ensuring high standards at all times.
• Train, develop, and mentor staff to maximise performance.
• Handle customer queries, complaints, and ensure excellent guest experiences.
• Manage cash, tills, and end-of-day reconciliation.
• Open and close the venue, including supervising setup and close-down procedures.
• Check guests in and out (accommodation onsite) and manage bookings where needed.
• Liaise closely with kitchen and back-of-house teams to ensure smooth service.
• Support scheduling, rostering, and basic administrative tasks as required.

Team & Culture

• Strong, established team in place; maintaining morale and culture is key.
• Confident, experienced, and able to perform under pressure.
• Hands-on leadership role - actively working on the floor and leading by example.

Please call Kate on 01723 500643 to chat about this role further, or click 'apply' and someone will be in touch.