General Manager

97 & Social; Newcastle upon Tyne; On-site; GBP 35,000 - 50,000; Full time

Job summary

A UK hospitality company is looking for a dual venue General Manager to oversee 97 & Social and Sohe in Newcastle. This role emphasizes leadership, guest experience, and financial performance. The ideal candidate will excel in team management and possess strong interpersonal skills to create a positive work environment. Full-time employment with attractive benefits such as a Service Excellence Bonus and pension plan are offered.

Benefits

Service Excellence Bonus

Real-Time Pay with Wagestream

Discounted stays

50% off food and drinks

Spa Discounts

Retail and cinema discounts

Career development programs

Recognition awards

24/7 support

Pension scheme

Year-round incentives

Bereavement leave

Qualifications

• Experience managing teams in a hospitality environment.
• Ability to proactively resolve guest challenges.
• Experience with profit and loss management.

Responsibilities

• Provide day to day leadership for 97 & Social and Sohe.
• Maximize financial returns while maintaining guest experience.
• Establish clear performance goals for the team.

Skills

Excellent leadership skills

Excellent interpersonal and customer relation skills

Strong time management skills

Sales flair

Ability to create a collaborative workforce

Job description

Hospitality Starts Here Build Your Future with Cairn Group

Are you ready to grow your career in hospitality At Cairn Group we believe work should be rewarding exciting and full of opportunities to learn and develop. Whether youre creating unforgettable guest experiences or supporting your team youll be part of a friendly supportive environment where your contributions are valued. With the opportunity to learn develop and be recognised Cairn a place where you can build a career youre proud of.

About the role

As the dual venue General Manager for 97 & Social and Sohe you will be energetic approachable and cultured with a sense of fun; always curious to discover more.

Youll provide day to day leadership and direction by maximising financial returns driving development of people creating and maintaining a unique guest experience executing on company standards and building the awareness of the venue within the local community.

Youll have a close day to day involvement in all operations multi-skilling the team to ensure an efficient but effective business as well as creating a fun atmosphere and ensuring a highly personalised and locally inspired guest experience. An inspiring leader you will establish clear performance goals for the team with a passion for ensuring success of the team and business alike

About you

• Excellent leadership skills with experience of developing a team

Excellent interpersonal and customer relation skills to ensure a seamless and memorable experience proactively resolving any challenges that may arise with team and guest

Ability to create a collaborative positive and motivated workforce driven to achieve company goals

Excellent business and financial acumen. Commercial and industry awareness

Strong time management skills organised and comfortable working in a fast paced environment

Innovative energetic and enthusiastic with a sales flair

The ability to keep calm under pressure and solve problems quickly

A sales flair and reliance when facing set backs

Tact diplomacy and persuasiveness

About Us

Cairn Group is a leading UK hospitality company with over 60 years of expertise in hotel acquisition ownership management investment and development. Our journey has been shaped by successful partnerships with global brands and a commitment to creating thriving guest-focused properties.

At Cairn Group our values - Respect Integrity Sustainability and Excellence (RISE) - are at the heart of everything we do. We respect our team and guests act with integrity and invest in our people to build a sustainable future - for our business our communities and the planet. Every day we work to deliver excellence going the extra mile to create outstanding experiences for our guests.

Benefits

• Service Excellence Bonus : Your hard work pays off. Service charge tips and gratuities add a well-earned boost to your pay check
• Get Paid in Real-Time with Wagestream : Take control of your earnings. Track your pay live access funds when needed and get expert financial tipsall in real-time
• Stay Relax and Recharge : Enjoy discounted stays across our all our venues. Treat yourself or bring your friends and family along for a well-earned break
• Delicious Discounts : Indulge a little with 50% off food and drinks across our hotels bars and restaurants
• Spa Discounts : Self-care matters! Treat yourself with exclusive wellness offers at our spas and leisure clubs
• Retail Cinema & Fun Discounts : Enjoy exclusive access to savings on shopping cinemas trips and fun days out
• Rise with Us : From apprenticeships to leadership programs our development team is here to help you grow and reach your career goals
• Superstar Awards : Your hard work deserves the spotlight! Each month we celebrate and reward our team members who showcase our values and bring hospitality to life
• Long-Service Awards : Celebrate key milestones with us starting from just one year of serviceplus enjoy extra annual leave as a thank-you for your commitment.
• Recommend a Friend : Bring great people into the team and earn a bonus when they join!
• 24 / 7 Support : Were committed to your wellbeing. Access our confidential Employee Assistance Programme anytime anywhere.
• Pension Scheme : Plan for your future with our pension plan designed to help you build long-term security.
• Year-Round Incentives : Enjoy fun incentives exciting challenges and surprise perks throughout the year!
• Bereavement Leave When life gets tough we ensure you have the time and support you need to be with your loved ones.

Required Experience

Director

Key Skills

• Restaurant Experience
• Hospitality Experience
• Interviewing
• Management Experience
• Profit & Loss
• Employment & Labor Law
• Sanitation
• Leadership Experience
• P&L Management
• Restaurant Management
• Retail Management
• Recruiting

Employment Type: Full-Time

Experience: years

Vacancy: 1