General Manager

Johnson Controls; Manchester; On-site; GBP 70,000 - 90,000; Full time

Job summary

A global leader in building technologies seeks a General Manager in Manchester to drive service and installation solutions. You'll lead large, cross-functional teams, ensure operational excellence, and optimize regional strategies. Ideal candidates have extensive experience in managing teams and service contracts, and a strong operational mindset. This role offers a dynamic environment where leadership and customer-centric delivery are paramount.

Qualifications

• Proven success managing large field teams in installation and service environments.
• Strong operational mindset with a hands-on approach to leadership.
• Strategic thinker with the ability to translate business goals into actionable plans.

Responsibilities

• Lead hands-on leadership to multi-disciplinary field teams.
• Manage high-volume service and installation activities.
• Develop and execute strategies to grow service revenue.
• Build strong relationships with clients.
• Oversee complex service contracts ensuring compliance.
• Partner with sales, operations, and engineering.
• Own P&L, budgeting, and forecasting for your region.
• Champion innovation and smarter working methods.

Skills

Managing large field teams

Operational mindset

Strategic thinking

Building systems knowledge

Communication and negotiation

Managing complex service contracts

Job description

What You Will Do :

As General Manager, you will lead the strategic and operational delivery of integrated service and installation solutions across a defined region or portfolio. This is a hands‑on leadership role for someone who thrives in fast‑paced, field‑driven environments and knows how to balance tactical execution with strategic direction. You will take full ownership of service and installation delivery, managing large technician teams across multiple disciplines, overseeing high‑volume operations, and driving performance. Your leadership will ensure operational excellence, customer satisfaction, and sustainable growth.

How you will do it :

• Lead from the front: Provide hands‑on leadership to large, multi-disciplinary field teams (Fire & Security, Building Automation), ensuring high performance and accountability.
• Drive operational excellence: Manage high-volume service and installation activities, optimizing workflows, resource allocation, and technician productivity.
• Strategic oversight: Develop and execute regional strategies to grow install and service revenue, improve efficiency, and enhance customer experience.
• Customer‑centric delivery: Build strong relationships with clients, ensuring consistent service quality and responsiveness to evolving needs.
• Contract ownership: Oversee complex service contracts, ensuring compliance with SLAs, KPIs, and driving successful renewals.
• Cross‑functional collaboration: Partner with sales, operations, and engineering to deliver seamless, integrated solutions.
• Financial leadership: Own the P&L, budgeting, and forecasting for your region, ensuring financial targets are met or exceeded.
• Continuous improvement: Champion innovation and smarter ways of working, leveraging data and feedback to refine service delivery.

What we look for :

• Proven success managing large field teams in installation and service environments, ideally in high‑volume, multi‑site operations.
• Strong operational mindset with a hands‑on approach to leadership and problem‑solving.
• Strategic thinker with the ability to translate business goals into actionable plans.
• Deep understanding of building systems and integrated technologies.
• Confident communicator and negotiator who builds trust quickly with internal teams and external clients.
• Experience managing complex service contracts and performance metrics.