General Manager

St Austell Brewery; Lyme Regis; On-site; GBP 41,000 - 46,000; Full time

Benefits offered by this job

GM bonus

Food & drink discount

Shop discount

Accommodation discount

Training & development

Pension scheme

Cycle to work

Health plan

Rewards program

Employee forums

Thrive learning

Career progression

Job summary

St Austell Brewery is seeking a General Manager for The Rock Point Inn in Lyme Regis. You will head up the front of the business, leading a passionate team to deliver memorable experiences and ensure excellent service.

You will oversee finance and admin, monitor performance, and build strong relationships with guests and stakeholders. The role requires a natural leader who communicates clearly, delegates effectively and thrives under pressure during peak seasons.

Qualifications

• Leadership and people management to drive a front-of-house team.
• Financial oversight of front-of-house operations and admin procedures.
• Strong relationship building with guests, colleagues and partners.

Responsibilities

• Head up the front of the business, leading a team to deliver outstanding experiences.
• Oversee all aspects of finance and admin to ensure accuracy and efficiency.
• Monitor team performance and provide feedback to drive development.
• Establish relationships with stakeholders and customers to support growth.
• Communicate effectively, delegate tasks and hit/exceed targets during busy periods.
• Maintain high standards by responding to customer feedback and adapting as needed.

Skills

Leadership

People management

Financial management

Stakeholder relationships

Performance monitoring

Communication

Talent development

Job description

Salary band for this role will be £41,000- £46,000 plus £7,500 Live out allowance.

Experience more with St Austell Brewery as the General Manager of The Rock wonderfully scenic Rock Point Inn.

For over 175 years, St Austell Brewery has been crafting quality beers, running award-winning pubs and serving communities across the South West. Today, we're a leading brewing, hospitality and drinks wholesale business, united by a shared purpose: brewing great experiences for generations to come.

Through our commitment to sustainability and forming strong partnerships, we're helping to protect the people, places and communities that make our region special.

Directly on Lyme Regis harbour, overlooking the surrounding bay and Jurassic coastline, the Rock Point occupies a tranquil location at the heart of what many consider to be 'The Pearl of Dorset'.

This is a wonderful opportunity to lead the team and continue the success of one of our beautiful managed pubs.

About You

• You head up the front of the business, leading a team of passionate team members to deliver experiences that delight.
• You champion the spirit and values of St Austell Brewery, inspiring those around you and setting a glowing example for them to follow.
• Closely monitoring your team’s performance gives you the insight to give praise where it’s due, provide constructive feedback, and nurture talent.
• You’ll oversee all aspects of finance and admin procedures with ease. No detail goes unchecked.
• You’ll establish strong relationships with stakeholders and customers.
• Having a wealth of experience in a similar role means you are able to recognise when team members need help and you’ll support where needed.
• You’re a natural leader, communicating brilliantly with your team and delegating to hit and exceed targets.
• Keeping a watchful eye over customer feedback means your team is always adapting to maintain high standards and improve where necessary.
• Peak season can get pretty busy, but you thrive when working under pressure.
• Communication is key, and you recognise the importance of being an effective listener - ensuring everyone is on the same page while remaining approachable and informative.

What We Offer In Return

• Industry leading GM bonus scheme
• 30% discount on food & drink within our managed pubs
• 30% off in our Visitors Centre shop including brands like Yeti, St. Eval, Atlantic blankets
• 50% discount on accommodation within the managed estate
• Fantastic training & career development opportunities
• Pension Scheme - 4% Employee and Employer or increase to 5%
• Cycle to work scheme
• Westfield Health cash plan - Claim money back for Dental, Eye Care, Physio etc.
• Westfield Rewards - Shopping rewards
• Have a voice in shaping our workplace through employee-led forums and working groups, influencing policies, and initiatives
• Access to Thrive, our learning platform packed with training, resources and development opportunities,
• Clear career pathways designed to help you grow

Additional Info

St Austell Brewery is an Equal Opportunities employer, and we positively encourage applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We also welcome requests for flexible working.

Early applications are encouraged as we’ll review applications throughout the recruitment process and reserve the right to close the advert at any time.

Please note that we politely request no contact from recruitment agencies or media sales. Speculative CVs from recruitment agencies won’t be accepted, nor the fees associated with them.