General Manager

Victoria - 213208; Hempstalls; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading hospitality venue in Hempstalls seeks a General Manager to drive operational excellence and enhance customer experiences. In this role, you will train a dedicated team, ensure memorable moments for guests, and work towards achieving business targets. You’ll enjoy a competitive bonus structure, generous discounts across brands, and comprehensive benefits, including private medical care and paid holidays. Join our team and make a difference in the community.

Benefits

Bonus Scheme

33% discount across all brands

Discounted gym memberships

25 days paid holiday

Private medical and dental plans

Qualifications

• Experience in a managerial role within the hospitality sector.
• Ability to inspire and train a diverse team.
• Strong focus on customer service and operational excellence.

Responsibilities

• Train and inspire your team to deliver operational excellence.
• Ensure guests are cared for and create memorable moments.
• Support the business in delivering high-quality food and drink.
• Strive towards and achieve business targets.

Skills

Operational excellence

Team leadership

Customer care

Sales maximization

Job description

Atthe Victoria we recognise a good General Manager is key to our success. You’ll build a business to be proud of, help to grow your team and smash targets. You’ll be part of a district of sites that are all working towards making moments that matter, and delivering experiences that keeps our guests coming back for more.

Join us at Ember Inns, we’re a home away from home. Think real ales, traditional pub grub and roaring log fires: we’re the local to be proud of. So, if you want to be at the heart of the neighbourhood, we want to hear from you.

WHAT’S IN IT FOR ME?

• Bonus Scheme – We’re all about rewarding the hard work you put in
• A massive 33% discount across all our brands. Whether its date night at Miller & Carter, a family roast at Toby Carvery or socialising with friends in the city at All Bar One, we’ve got you covered.
• 20% discount across all off our brands for up to 5 friends and family.
• Discounted gym memberships
• Celebrating success– award nights, away days and team socials.
• Private medical and Dental Plans - to keep you safe, secure and always smiling

On top of this, as part of Mitchells & Butlers you will receive a pension; 25 days paid holiday; high-street shopping discounts; and we even give you free shares! There's also a free employee helpline- to support you with whatever life throws at you.

WHAT WILL I BE DOING? AS GENERAL MANAGER YOU’LL…

• Train and inspire your team to deliver operational excellence and maximise sales opportunities.
• Ensure our guests are cared for, being the host to life’s memorable moments.
• Support your business to deliver food and drink to be proud of.
• Strive towards and achievebusiness targets.

At M&B we value the unique perspectives each person brings. We believe that by fostering a culture of inclusion, respect, and allyship, we create a sense of belonging, engagement and team work which are essential to delivering great guest experiences.Join us and be a part of a great team.