General Manager

itsu; Greater London; On-site; GBP 150,000 - 200,000; Full time

Job summary

A leading quick-service restaurant brand is seeking a General Manager to oversee shop success through team development, hospitality, and operational quality. The ideal candidate will focus on profitability and maintaining high customer service standards. In return, the company offers a competitive salary, industry-leading training, private medical insurance, and a healthy lunch. The General Manager will play a key role in shaping the future of fast food within a passionate and sustainable environment.

Benefits

Competitive salary

Industry-leading training and development

Private medical insurance

Health cash plan

Mental wellbeing platform

Flexibile E-Bike subscription

Free healthy lunch on duty

Company pension scheme

Business events and socials

Qualifications

• Experience in team development and management.
• Strong focus on customer service and hospitality.
• Understanding of operations and health/safety standards.
• Ability to analyze financial performance and sales strategies.

Responsibilities

• Lead the team and develop management succession.
• Ensure a high standard of hospitality and customer care.
• Maintain compliance with health and safety procedures.
• Manage P&L and drive profitability through strategic initiatives.

Skills

Team development

Hospitality focus

Operational standards compliance

Financial performance analysis

Job description

We are itsu, the leading Asian-inspired quick-service retail and grocery brand with over 80 restaurants across the UK, Belgium, and a growing wholesale business across Europe and beyond. Our renowned delicious food made fresh in every restaurant, every day, has made itsu a top choice for healthy eating.

In addition to our restaurants, itsu grocery offers a range of high-quality Asian-inspired foods available online and in supermarkets. We are excited to be one of the leading brands in this specific group and have ambitious plans for continued growth both domestically and globally.

With its best-in-class food, latest technology, innovation, and talented workforce, itsu is the future of fast food.

General Manager role

As a General Manager, you are accountable for the success of your shop, this success sits within 4 key pillars: People, Hospitality, Quality and Profitability.

• People. Your focus is team development and leading a confident management team, which in turn will create a friendly and collaborative atmosphere. As part of developing your team, you will focus on clear succession for all roles in store, be responsible for well-planned rotas and managing all employee relation issues in line with our policies.
• Hospitality. Your drive will be hospitality, putting customers and employees care at the heart of everything you do, persistently observing and training your team to deliver a great customer experience.
• Quality. You will be responsible for all shop operational standards and compliance with itsu Food, Health and Safety procedures, as well as constantly focus on the quality of our food your kitchen team are producing.
• Profitability. Have a strong understanding of your P&L, forecast and general shop financial performance. Have a strategic mindset to grow sales and maximise profitability, working closely with your management team to achieve these goals.

In return for your time spent at itsu, you will receive:

• Competitive salary
• Industry leading Training and Development and encouragement to progress your career
• Private medical insurance
• Health cash plan scheme which allows to claim cashback on dental check-ups, physiotherapy, eye test and much more
• Mental wellbeing platform and 1-2-1 therapy sessions and employee assistance programme
• Optional Critical illness cover and life insurance
• Flexible E-Bike subscription and cycle to work scheme
• A free healthy itsu lunch whenever you are on duty and 50% off in all stores, for when you are not
• Company pension scheme
• An array of business events and socials throughout the year, including team days out, summer party for the whole family, pride and quarterly business events

Just like you, we are very passionate about sustainability, please check our sustainability milestones here: https://www.itsu.com/sustainability-sourcing/sustainability-milestones/

itsu