General Manager

TipTopJob; Gloucester; On-site; GBP 60,000 - 70,000; Full time

Job summary

A leading automotive company in Gloucester seeks a General Manager responsible for overseeing the service department. The role demands exceptional leadership, a solid background in the automotive sector, and a focus on delivering the highest levels of customer satisfaction. You will guide teams, ensure compliance with regulations, manage operational costs, and meet performance targets, contributing to the overall success of the site. The ideal candidate will have significant experience in the industry and proven people management skills.

Benefits

Generous benefits

Qualifications

• Extensive motor industry experience, ideally in an Aftersales position at management level.
• Comprehensive knowledge of the operational running of a workshop.
• Skilled in people management and team leadership.

Responsibilities

• Lead and inspire the team to deliver exceptional customer service.
• Monitor compliance with statutory regulations and company standards.
• Control service department and site costs to meet business targets.
• Ensure KPIs are met through robust leadership and hands-on approaches.
• Establish business objectives and monitor performance against targets.

Skills

Leadership

Customer service

Operational excellence

Team management

Compliance monitoring

Job description

Gloucester and surrounding area

To c GBP60k + generous benefits : OTE up to GBP70k

Our highly successful automotive sector client is looking for a General Manager to be responsible for the Gloucester site, ensuring the service department continues to deliver the highest levels of customer service and satisfaction while maintaining oversight of parts and sales to guarantee site productivity and profitability.

As General Manager, you will have a strong background in the service area of the automotive industry but will also drive operational excellence across parts and sales functions, working with the departmental managers and developing, motivating and leading high performance teams committed to the success and growth of the site.

Responsibilities for this varied and challenging General Manager role will include (but not be limited to):

• Leading and inspiring the team on site to deliver the highest levels of customer service and achieve site and individual goals, whilst taking responsibility and accountability for the site and its success.
• Monitoring compliance with all statutory regulations and ensuring both company standards and those of the manufacturers it maintains and sells are being met.
• Controlling all aspects of cost management for service department and site costs and overseeing workshop scheduling and resource allocation in order to meet customer needs and business targets.
• Working with managers of various departments to ensure a joined up, positive approach to teamwork and customer service, and liaising with various departments across the business, such as marketing and IT, to uphold company values and ensure correct processes and policies are followed.
• Ensure site and departmental KPIs are met, through robust leadership and a hands:on approach, whilst leading and developing apprentices and managing, coaching and motivating employees to ensure a high:quality team of staff.
• Together with employees, establishing business objectives and personal development goals, and monitoring performance against agreed targets.
• Building strong working relationships with customers.
• Undertaking Performance analysis to identify areas of weakness and appropriate, targeted marketing activity.
• Ensuring all health and safety policies are followed and upheld, including risk assessments and H and S eLearning.

It is envisaged that the successful candidate will demonstrate extensive motor industry experience, ideally gained in an Aftersales position at management level, along with comprehensive knowledge of the operational running of a workshop and associated business administration. You will be exceptionally organised : ensuring you always know how the team and site are performing, and skilled in leading by example and able to delegate effectively to add value to your teams and the business. With a thorough knowledge of customer and market analysis, marketing initiatives and customer satisfaction, you will essentially be experienced in people management, particularly in terms of achievement through teams, with a Leadership style that is both highly visible and hands on.

Contact the Executive Team at Premier Technical Recruitment on or in confidence to for further details.