General Manager

Alexander Pope; Cross Deep; On-site; GBP 54,000 - 66,000; Full time

Benefits offered by this job

Private Health Insurance

Enhanced Pension Scheme

Life Assurance Scheme

Staff discounts in Young's pubs

Share Save Scheme

Training and Development Courses

Job summary

Alexander Pope in Twickenham is seeking a General Manager to lead a busy pub with rooms, overseeing operations and guest experience. The role offers autonomy to shape the business, with a focus on fresh food, service excellence, and community engagement.

You will manage recruitment, staff development, and day-to-day leadership, driving growth during an exciting investment phase for the bedrooms, pub, and garden. Live-in accommodation is provided.

Qualifications

• Experience in hospitality leadership and running a food-focused pub or similar venue.
• Ability to recruit, develop and manage a team to deliver strong guest experiences.
• Strong customer service ethos with proactive People management.

Responsibilities

• Lead and drive the business to achieve targets and guest satisfaction.
• Recruit, train and develop front-of-house and kitchen teams.
• Plan events, menus, and promotions to grow trade and communities.

Skills

People management

Entrepreneurial mindset

Customer service

Team leadership

Job description

General Manager Up to 60K plus bonus - Live In

We're looking for a General Manager for the Alexander Pope, a fantastic pub located in bustling Twickenham that comes complete with views of the Thames. This pub has plenty trading space, including garden areas, private rooms and of course the 32 onsite bedrooms.

We're looking for an experienced GM to lead this incredible pubs with rooms onto the next phase of its journey. Currently undergoing a full investment in its bedrooms, with a further investment planned for the pub and garden in early 2027, it is an incredible time to join this community focused pub.

Running a Pub for Young's:

We believe pubs should be differentiated and individual and so we are looking for entrepreneurial General Managers to put their own stamp on our businesses. We're all about freedom within a framework - you decide what goes on the food menu - and that doesn't mean picking from a bank of recipes! You tailor your offer to your guests and grow the business in line with your business vision! You decide what events and sales driving to do, what the team uniform is, and look after all your own recruitment and marketing. If you are a people-focused Pub General Manager with fresh food experience, then we want to hear from you.

What We Offer Our General Managers:

• Huge annual bonus potential - up to 100% of your salary!
• Private Health Insurance
• Enhanced Company Pension Scheme
• Life Assurance Scheme
• 20% discount in all Young's pubs and 30% discount on overnight stays in our Pubs with Rooms
• Access to our Share Save Scheme
• Access to our Career Pathway and Training and Development Courses

What we look for in a General Manager:

We are looking for a creative & entrepreneurial General Manager to join and lead our team in our stylish, food focused pub. As the successful General Manager, you will embrace the autonomy given to run your business and offer unique ideas to drive your team to success. You will have a genuine passion for exceptional customer service and a pro‑active approach to team management. You will recruit & develop your team to ensure they have the knowledge needed to delight our customers. You will also be someone who is committed to their career in hospitality and we can offer ongoing development to support you as you grow and succeed with us.

"We believe in developing our people to delight our customers"