General Manager

Tenpin - Cambridge; Cambridge; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading entertainment company in Cambridge is seeking a General Manager to oversee daily operations, enhance customer service, and drive business growth. Ideal candidates should have over 2 years of management experience within the leisure or hospitality sectors. This role offers a comprehensive benefits package, including an industry-leading bonus scheme and career development opportunities within a vibrant environment.

Benefits

Industry-leading bonus scheme

33 days holiday

Free food when working long shifts

Employee Assistance Programme

Life assurance (4x annual salary)

Qualifications

• At least 2 years of experience as a hands-on General Manager in leisure or hospitality.
• Experience in optimising revenue and overall business performance.
• Demonstrated enthusiasm, determination, and patience.

Responsibilities

• Manage day-to-day operations ensuring excellent customer service.
• Drive business growth through local promotions and product delivery.
• Develop an annual business plan focusing on growth and financial targets.

Skills

Hands-on leadership

Revenue optimization

Flexibility and adaptability

Job description

Are you a driven, passionate leader with a natural ability to create a fun environment for both our customers and team whilst achieving company objectives?

We have something fun for all the family to do, regardless of age. Our centres are fantastic places to visit, and even better places to work in. Why not come and help us entertain?

We love to entertain—it's in our DNA! Beyond bowling, we offer Houdini’s Escape Rooms, Karaoke, a 4D Laser Arena, Soft Play, Arcade Machines, Pool Tables, licensed bars with cocktails, and a fabulous food menu.

The Role

As a General Manager you will manage the day-to-day operation of our centre, which includes:

• Creating a culture of excellent customer service
• Driving the business growth through local promotions and central product delivery
• Developing an annual business plan with the Regional Manager focusing on growth and financial target
• Creating a professional environment with training, appraisals, fair management and support team operations and strategy execution.

Skills You Need

• A minimum of 2 years’ experience as a hands-on General Manager, ideally within leisure or hospitality, whilst leading and developing large teams
• Experience in optimising revenue and overall business performance
• Full of determination, enthusiasm, and patience
• Fully flexible and highly adaptable to change

Our Fantastic Benefits

• Industry-leading bonus scheme
• 33 days holiday (including Bank Holidays)
• Enhanced Maternity, Paternity, Adoption leave
• Tenpin Treats – Retailer discounts and Best Doctors
• Free Bowling for family & friends
• Free Food (when working 6+ hours)
• Medicash
• Employee Assistance Programme
• Free counselling
• Life assurance (4x annual salary)
• Birthday off
• Long Service Awards

Career Development

Looking for career development? Tenpin is the place to start. We value great people and offer opportunities for advancement, with many of our managers having started as Team Members.

What Happens Next?

Ready to grow your career with us? Click apply and complete our quick 2-minute application.