General Assistant

Sanctuary Group; Preston; On-site; GBP 40,000 - 60,000; Full time

Job summary

A reputable accommodation provider in the UK is seeking a Cleaner (General Assistant) for their Preston location. The role involves high-quality cleaning services, customer interaction, and maintaining health and safety standards. The ideal candidate will have prior housekeeping experience and excellent communication skills. This position offers £12.21 per hour with a 35-hour work week, Monday to Friday, providing a supporting environment for students during their accommodation stay.

Benefits

Pension scheme with employer contributions

Life Assurance

Employee Advice Service

Cycle to Work scheme

Voluntary health plans

Qualifications

• Previous general cleaning or housekeeping experience is essential.
• Excellent communication and customer service skills.
• Understanding of Health and Safety regulations.

Responsibilities

• Providing high-quality cleaning services including kitchens and bedrooms.
• Preparing rooms for new students’ arrival.
• Reporting hazards to ensure a safe environment.

Skills

General cleaning or housekeeping experience

Customer service skills

Health and Safety knowledge

Basic computer skills

Job description

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Sanctuary Students provide safe and secure accommodation to thousands of students around the country. We believe that our strength lies in our dedicated staff who help students with their everyday needs.

Cleaner

£12.21 per hour

35 hours per week (Monday to Friday 8:30am – 4.00pm)

We’re currently looking for an enthusiastic and self‑motivated individual to join our team as a General Assistant based at Dinwiddy House in London. You will be responsible for providing a high‑quality cleaning and domestic service in the student accommodation, maintaining a clean and friendly environment at all times.

During move‑out/move‑in periods, you will assist with clearing the vacant flats and preparing the rooms for the new students’ arrival.

The position of Cleaner is referred to internally at Sanctuary, as General Assistant.

The role of General Assistant will include:

• Providing high quality cleaning services of the premises including kitchens, bedrooms and communal areas
• Preparing rooms for vacation guests – clearing, cleaning and bedmaking
• Being a friendly face around site that can signpost students to the office for help
• Identifying and reporting any hazards and faults to ensure a safe environment is maintained
• Keeping inventory of cleaning stock and informing your team leader if stock is low
• Completing set programmed works across site

Skills and experiences:

• Previous general cleaning or housekeeping experience is essential
• Ability to work on own initiative and with fast changing requirements
• Previous experience of working to deadlines and prioritising workloads
• Basic practical experience in operating cleaning machinery
• Excellent customer service and communication skills
• Working knowledge of Health and Safety regulations
• Understanding of written instructions and how to maintain simple written logs
• Some basic understanding of computer skills – you will need to partake in online training

Why work for us?

We are the proud owners of Investors in People Gold accreditation which we think really shows how well we look after, train and engage with our staff.

Sanctuary Students manages accommodation for over 11,500 students across England and Scotland. We work in partnership with universities to provide cost‑effective facilities management and support services, as well as providing specifically designed and purpose built accommodation direct to students across the UK. We offer a range of accommodation from shared flats to self‑contained apartments in some of the biggest university towns and cities in the UK, including London, Manchester, Liverpool and Glasgow.

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

• A pension scheme with employer contributions from Sanctuary
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans

Job Reference: 226684

We are only currently accepting applications from those with the right to work in the UK.

If you are applying internally, don't forget to use your internal careers account to submit your application.

We might get a lot of applications so reserve the right to withdraw this advertisement at any time. Don’t miss out, please apply early.

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.
We work closely with the Home Office in order to prevent illegal working.
Sanctuary Students is a subsidiary of Sanctuary Housing Association, an exempt charity.