GBR Customer Experience Advisor | Retail & Business Banking | S1 | Cheltenham

Banco Santander; Gloucester; On-site; GBP 24,000 - 27,000; Full time

Job summary

A leading financial institution is seeking a Customer Experience Advisor to join their team in Cheltenham. In this full-time role, you will assist customers with various banking needs, providing outstanding service and building relationships. Ideal candidates will possess strong communication skills and a proven ability to thrive in a dynamic environment. The position comes with competitive benefits and the opportunity for growth within a supportive team.

Benefits

25 days holiday plus bank holidays

Discretionary performance-related bonus

Healthcare benefits at discounted rates

Pension contribution matching

Employee discount platform access

Qualifications

• Proven ability to deliver outstanding customer service, either face-to-face or via telephony.
• Ability to communicate effectively with customers to truly understand their needs.

Responsibilities

• Acting as the first point of contact for customers in branch or over the phone.
• Assisting with day-to-day transactions, queries and servicing.
• Building relationships and finding solutions.

Skills

Outstanding customer service

Effective communication

Team-working skills

Flexibility

Job description

GBR Customer Experience Advisor Retail & Business Banking S1 Cheltenham

Country: United Kingdom

Join our community.

We are currently recruiting Customer Service colleagues with a starting salary of £26,180 per annum. This consists of a base salary of £24,000, an additional £500 flexible benefit and up to £1,680 discretionary performance related.

For our customers, you’ll be more than just the friendly face and voice of Santander. You’ll be a listener and problem solver. Whether you’re helping someone with a simple cash transaction, aiding them with technology in the banking hall, transacting with them over the phone, or protecting customers against fraud and scams, you’ll never know what the next challenge will be.

Whats not in doubt is that you’ll have plenty of support. Life in a branch can be busy, varied and challenging, so we’re a close‑knit team.

You’ll be totally flexible in your approach and comfortable undertaking a broad range of activities. This means not limiting your time to one particular element of your role. You’ll thrive on the variety it gives you and take satisfaction from operating in a multi‑skilled environment. You’re the eyes and ears of our business after all.

The difference you’ll make

• Acting as the first point of contact for customers in branch or over the phone
• Assisting with day‑to‑day transactions, queries and servicing
• Answering customer calls into our contact centre
• Building relationships and finding solutions
• Developing your knowledge of services and products to help our customers
• Identifying new ways to improve the customer experience

What you’ll bring

These are the essential requirements you need to be successful in this role:

• Proven ability to deliver outstanding customer service, either face‑to‑face or via telephony
• The ability to communicate effectively with customers to truly understand their needs

It would also be nice for you to have:

• A real desire to go above and beyond for customers
• Effective team‑working skills with a flexible can‑do approach to work
• Openness to a broad range of activities, even if outside of standard expectations
• Ability to grow, adapt and change to accommodate business needs and priorities
• Right to work in the UK

What else you need to know

This is a full‑time permanent branch‑based role working 35 hours across Monday to Saturday, 8:00 am – 6:00 pm. The role is based in our Cheltenham branch.

Inclusion

At Santander we’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We celebrate diversity and attract, retain and develop the most talented and committed people through living our values of Simple, Personal and Fair.

How you’re rewarded

• Starting salary of £24,000 plus a £500 annual cash allowance
• 25 days holiday plus bank holidays (increases to 26 days after 5 years of service, with the option to purchase up to 5 contractual days per year)
• Eligible for a discretionary performance‑related annual bonus
• Voluntary healthcare benefits at discounted rates (medical, dental, health assessments)
• Free access to digital health services, wellbeing apps and up to three weekly online classes
• We match 8% of your salary into your pension; pay up to 12.5% of your salary if you contribute, or take some of our contribution in cash
• Protection for you and your family with company‑funded death‑in‑service benefit, income protection insurance and discounted rates for additional life assurance and critical illness cover
• Support for charitable causes through giving and community partnerships
• Share in Santander’s success by saving or investing in our share plans
• 24/7 access to an online employee discount platform (retailers, entertainment, eating out, travel and more)
• As a Santander UK employee you can request staff versions of our products (e.g., Edge Current Accounts and Credit Cards) with no fees, plus many other deals and discounts

Learn more about our benefits and family‑friendly policies.

Right to work in the UK

Every individual must have the right to work in the UK to commence employment with Santander, either by way of nationality, visa or work permit. If you do require a working visa/permit this will not influence our decision to progress your application. However, if you do not have the right to work or an application for a working visa/permit is unsuccessful, Santander will not proceed with your application and will withdraw any conditional offer previously made.

What to do next

If this sounds like a role you’re interested in, please apply.

If there’s anything we can do in the recruitment process to help you achieve your best, get in touch. Whether it’s a copy of our application form in another format or additional assistance, we’re available through email. You can contact us at .

Additional Information

We welcome applications on the understanding that if you are offered this role there may be no relocation package available. Santander will pay the employer mandatory government fees required for visa sponsorship. You may be liable for your own personal employee immigration and relocation costs.

Employment Type

Full‑Time