Gateline Team Leader - Customer Service & Ops

FirstGroup; Maidenhead; On-site; GBP 25,000 - 35,000; Full time

Job summary

A transportation company in the UK is seeking a Team Leader to manage a team of Gateline Assistants. Key responsibilities include delivering outstanding customer service, managing the operation of automatic ticket barriers, and ensuring customer security. Candidates should have evidence of leadership, cash handling experience, and strong communication skills. This role includes shift working and offers comprehensive training and benefits, including free rail travel and company-sponsored health care plans.

Benefits

Ongoing development

Defined benefit pension scheme

Free rail travel for family

Company-sponsored health care plan

Discounted shopping and gym membership

Employee assistance programme

Qualifications

• Evidence of leadership within a team.
• Experience in cash handling.
• Strong numerical ability and attention to detail.
• Excellent verbal and written communication skills.
• Full UK driving licence advantageous but not compulsory.

Responsibilities

• Manage, monitor and develop a team of Gateline Assistants.
• Deliver high level of service to customers.
• Assist with the operation of automatic ticket barriers.
• Ensure customer security and respond to enquiries.
• Inspect and issue tickets.
• Maintain the appearance of the gateline area.

Skills

Exceptional front line customer service

Understanding customer requirements

Self-starter attitude

Confidence in decision making

Ability to work within guidelines

Prioritization skills

Education

Evidence of leadership within a team

Cash handling experience

Numerical ability

Strong verbal communication skills

Strong written communication skills

Full UK driving Licence (advantageous)

Job description

A transportation company in the UK is seeking a Team Leader to manage a team of Gateline Assistants. Key responsibilities include delivering outstanding customer service, managing the operation of automatic ticket barriers, and ensuring customer security. Candidates should have evidence of leadership, cash handling experience, and strong communication skills. This role includes shift working and offers comprehensive training and benefits, including free rail travel and company-sponsored health care plans.