Gateline Customer Host — Rail Station Support

Govia Thameslink Railway; East Grinstead; On-site; GBP 25,000 - 28,000; Full time

Job summary

A leading railway operator seeks a Gateline Assistant for a vital customer-facing role. The position involves assisting passengers with tickets, ensuring a safe and clean station, and providing high-quality customer service. Ideal candidates will demonstrate a proactive approach and exceptional communication skills. This full-time role offers numerous benefits, including free travel on the network and comprehensive training to support skill development.

Benefits

Free travel on the network

Up to 75% off travel on other TOCs

Final salary pension

Comprehensive and ongoing training

Qualifications

• Passion and ability to support the team.
• Role model for customer service.
• Must live in the local area.

Responsibilities

• Assist passengers with tickets and provide advice.
• Ensure safety and cleanliness at the station.
• Promote relevant marketing literature.

Skills

Proactive customer approach

Exceptional levels of customer service

Experience managing customers in difficult environments

Effective communication skills

Ability to make decisions in a customer focused manner

Job description

A leading railway operator seeks a Gateline Assistant for a vital customer-facing role. The position involves assisting passengers with tickets, ensuring a safe and clean station, and providing high-quality customer service. Ideal candidates will demonstrate a proactive approach and exceptional communication skills. This full-time role offers numerous benefits, including free travel on the network and comprehensive training to support skill development.