Furniture Sales Consultant: Uncapped Commission + Perks

Oak Furnitureland Group; Coventry; On-site; GBP 21,000 - 32,000; Full time

Benefits offered by this job

Exclusive Employee Discounts

Generous Holiday Allowance

Birthday day off

My Rewards Programme

Pension scheme

Life Assurance

Continued Development

Employee Assistance Programme

Free on-site Parking

Job summary

Oak Furnitureland is seeking Retail Sales Advisors in Coventry to act as brand ambassadors, helping customers create their perfect home with expert knowledge and consultative selling. You will benefit from an uncapped commission scheme up to 4% on all sales as part of a high-performance showroom team.

The role is full-time and requires strong customer-facing skills, collaboration with store leadership, and a proactive approach to drive customer satisfaction and loyalty.

Qualifications

• Extensive experience in customer-facing environments and retail sales.
• Knowledge of sales models and following sales processes.
• Strong questioning and listening skills with persuasive communication.
• Proven ability to work in high-performing teams.
• Experience achieving stretch personal and team KPIs.
• Understanding impact of customer experience on metrics like NPS and Trust Pilot.
• Knowledge of Oak Furnitureland’s USPs and competitors in furniture sector.
• Awareness of regulatory frameworks and related policies.
• Understanding purchasing motivations and influencing factors.

Responsibilities

• Provide exceptional customer experience using expert knowledge of Oak Furnitureland products.
• Follow the Retail Sales Model to recommend based on customer needs.
• Contribute to customer satisfaction metrics and drive repeat business.
• Achieve personal sales KPIs and support showroom team performance.
• Collaborate with Store Manager and other teams to maintain a compliant showroom.
• Engage with Partnering 4 Performance to support development plans.
• Adhere to Oak Furnitureland processes and policies in all activities.
• Stay informed about factors impacting trade and customer experience.
• Use training materials to keep product knowledge up to date.
• Encourage seamless omnichannel customer journeys using digital tools.

Skills

Customer-facing experience

Sales processes

Active listening

Team collaboration

KPIs

NPS awareness

Furniture knowledge

Compliance awareness

Motivation factors

Job description

Oak Furnitureland is seeking Retail Sales Advisors in Coventry to act as brand ambassadors, helping customers create their perfect home with expert knowledge and consultative selling. You will benefit from an uncapped commission scheme up to 4% on all sales as part of a high-performance showroom team.

The role is full-time and requires strong customer-facing skills, collaboration with store leadership, and a proactive approach to drive customer satisfaction and loyalty.