Retail Sales Advisor — Uncapped Commission & Expert Guidance

Oak Furnitureland; Merthyr Tydfil; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Exclusive employee discounts

Holiday allowance

Birthday day off

My Rewards Programme

Pension scheme

Life assurance

Training & development

Employee assistance programme

Free on-site parking

Job summary

Oak Furnitureland is seeking a Retail Sales Advisor to be a brand ambassador in our showroom network and help customers select furniture and accessories from our broad range. You’ll work with a consultative sales approach, sharing expert knowledge to deliver an exceptional experience and using digital resources to assist customers in making informed purchases.

The role offers an uncapped commission scheme and targets aligned with 40-hour weeks, with weekends on a rotation.

Qualifications

• Experience in customer-facing environments with retail sales knowledge.
• Knowledge of sales models and processes.
• Strong questioning and listening skills to influence and build relationships.
• Experience in high-performing teams.
• Understanding of customer experience metrics (NPS, Trustpilot).
• Knowledge of furniture/retail USPs and competitors.

Responsibilities

• Provide exceptional customer experience using expert knowledge of Oak Furnitureland ranges.
• Follow the Retail Sales Model to make recommendations based on customer needs.
• Contribute to improving customer satisfaction scores and repeat business.
• Achieve personal sales KPIs and support showroom performance.
• Collaborate with Store Manager and Assistant Manager to maintain an inclusive culture.
• Ensure compliant, up-to-date showroom environment with other teams.

Tools

POS systems

Job description

Oak Furnitureland is seeking a Retail Sales Advisor to be a brand ambassador in our showroom network and help customers select furniture and accessories from our broad range. You’ll work with a consultative sales approach, sharing expert knowledge to deliver an exceptional experience and using digital resources to assist customers in making informed purchases.

The role offers an uncapped commission scheme and targets aligned with 40-hour weeks, with weekends on a rotation.