Furniture Showroom Sales Consultant - Uncapped Commission

Oak Furnitureland; Ruislip; On-site; GBP 21,000 - 32,000; Full time

Benefits offered by this job

Exclusive Employee Discounts

Generous Holiday Allowance

Birthday or special day off

My Rewards Programme

Pension Scheme

Life Assurance

Continued Development

Employee Assistance Programme

Free On-site Parking

Job summary

Oak Furnitureland is seeking a Retail Sales Advisor to be a welcoming brand ambassador in our showroom network. You will help customers select furniture and accessories, applying a consultative sales approach and expert knowledge to deliver an exceptional shopping experience.

In this full-time role, you will work with the store team to achieve personal targets, contribute to customer satisfaction metrics, and use our systems to support a seamless omnichannel journey for our customers.

Qualifications

• Extensive experience in customer-facing environments and delivering an exceptional customer journey.
• Knowledge of retail sales models and processes to achieve personal targets.
• Strong questioning and listening skills to influence customer decisions.
• Experience working in high-performing teams and achieving KPIs.
• Understanding of customer experience metrics (NPS, Trust Pilot) and repeat business.

Responsibilities

• Provide an exceptional customer experience by sharing expert knowledge of Oak Furnitureland ranges.
• Follow the Retail Sales Model to recommend products based on customer needs.
• Contribute to customer satisfaction scores and develop loyal, repeat business.
• Meet personal sales KPIs and support the showroom team to achieve targets.
• Collaborate with Store Manager and other teams to maintain a compliant, inviting showroom.
• Engage with omnichannel tools to assist customers across in-store and digital channels.

Skills

Customer service

Sales ability

Communication

Teamwork

Product knowledge

Tools

Retail systems

POS / checkout systems

Job description

Oak Furnitureland is seeking a Retail Sales Advisor to be a welcoming brand ambassador in our showroom network. You will help customers select furniture and accessories, applying a consultative sales approach and expert knowledge to deliver an exceptional shopping experience.

In this full-time role, you will work with the store team to achieve personal targets, contribute to customer satisfaction metrics, and use our systems to support a seamless omnichannel journey for our customers.