Funeral Service Lead — Empathy, Ceremonies & Branch Ops

Dignity Plc; Burton on the Wolds; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Yearly bonus £300-£500

Funeral Plan Commission up to £2,000 O

Pension 4% matched

Life assurance at 2x salary

Staff discounts & eyecare

EAP & OH

Training & apprenticeships

Job summary

Ginns & Gutteridge Funeral Directors, Loughborough, is seeking a Funeral Service Specialist (Level One) to lead the branch day-to-day and support families through funeral planning and ceremonial duties. You will train to guide families through Funeral Plans, while maintaining high standards of care and service.

You will join a close-knit team within Dignity Funeral Directors, contributing to mission-led care across communities with ongoing training and development opportunities.

Qualifications

• Essential empathy and confident communication.
• Strong organisational and administrative skills.
• Willingness to train in Funeral Conducting and ceremonial duties.

Responsibilities

• Support families with empathy, professionalism and attention to detail.
• Arrange funerals that meet family wishes, cultural practices and legal requirements.
• Oversee day-to-day branch operations, including administration and presentation.
• Build relationships with suppliers, care homes and local community groups including ministers, celebrants and florists.
• Lead chapel visits as required, supporting families with their requests.
• Raise awareness of funeral plans and contribute to plan sales within the branch.
• Train in Funeral Conducting to assist with ceremonial duties during peak times.
• Confidently handle emotionally sensitive situations with compassion and calmness.
• Experience in customer service, care or admin is beneficial (training provided).
• Strong communication, organisation and administrative skills, confident with legal paperwork.
• PC literate – Microsoft Office, Outlook and internal systems (training provided).
• Confident working independently with branch-level responsibility.
• Comfortable around the deceased, including chapel visits.
• Willing to work weekends/on-call if needed.

Skills

Empathy

Organisational skills

Customer service

Communication

Attention to detail

Education

UK Driving Licence

Tools

Microsoft Office

Outlook

Job description

Ginns & Gutteridge Funeral Directors, Loughborough, is seeking a Funeral Service Specialist (Level One) to lead the branch day-to-day and support families through funeral planning and ceremonial duties. You will train to guide families through Funeral Plans, while maintaining high standards of care and service.

You will join a close-knit team within Dignity Funeral Directors, contributing to mission-led care across communities with ongoing training and development opportunities.