Funeral Service Coordinator - Branch Lead & Family Care

Dignity Group; Gillingham; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

25 days + bank holidays

Pension plan - 4% matched

Staff discounts via MyStaffShop

Eyecare support

Flu jab reimbursement

Lifestyle discounts

Employee Assistance Programme

Training & apprenticeship pathways

Free on-site parking

Job summary

Dignity Funeral Directors in Gillingham is seeking a Funeral Service Specialist to lead daily branch operations, support families, and build trusted local relationships. You will oversee ceremonies, ensure compliance, and promote funeral plans while delivering compassionate, professional service.

We provide training in Funeral Conducting, a pension plan, generous leave, and access to staff benefits. A full UK driving licence is desirable for visiting client homes and branches.

Qualifications

• Empathy and calmness in sensitive situations.
• Experience in customer service, care or admin is beneficial (full training provided).
• Strong communication, organisation and administrative skills with attention to legal paperwork.

Responsibilities

• Support families with empathy and professionalism.
• Arrange funerals meeting family wishes, legal requirements and cultural practices.
• Oversee day-to-day branch operations, administration and presentation.
• Build relationships with suppliers, care homes and local communities.
• Lead chapel visits and assist with ceremonial requests.
• Promote funeral plans and contribute to branch sales.
• Train in Funeral Conducting to assist with ceremonial duties during peak times.

Skills

Empathy

Customer service

Communication

Organisation

Administrative skills

PC literacy

Independent working

Driving licence desirable

Tools

Microsoft Office

Outlook

Job description

Dignity Funeral Directors in Gillingham is seeking a Funeral Service Specialist to lead daily branch operations, support families, and build trusted local relationships. You will oversee ceremonies, ensure compliance, and promote funeral plans while delivering compassionate, professional service.

We provide training in Funeral Conducting, a pension plan, generous leave, and access to staff benefits. A full UK driving licence is desirable for visiting client homes and branches.