Entry-Level Funeral Service Specialist — Branch Support

Life Services Group; Runcorn; Hybrid; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Up to 25 days annual leave

Annual bonus £300-£500

Funeral Plan Commission up to £2,000 O

4% matched pension

Life assurance 2x salary

Employee Assistance Programme

Ongoing training and apprenticeships

Free on-site parking

Job summary

Dignity Funeral Directors in the United Kingdom is seeking an empathetic Funeral Service Specialist (Level One) to lead day-to-day branch operations and support families with funeral planning. Training in Funeral Conducting will be provided, with additional duties during peak periods and strong focus on driving funeral plan discussions.

The role offers training, a structured benefits package including pension and life assurance, and the chance to make a meaningful impact in the local community.

Qualifications

• Experience in customer service, care or admin is beneficial (full training provided).
• Strong communication, organisation and administrative skills, confident with legal paperwork.
• PC literate – Microsoft Office, Outlook and internal systems (training provided).

Responsibilities

• Support families with empathy, professionalism and attention to detail.
• Arrange funerals that meet family wishes, cultural practices and legal requirements, with clarity, compassion and precision.
• Oversee day-to-day branch operations, including administration and presentation.
• Build relationships with suppliers, care homes and local community groups - including ministers, celebrants and florists.
• Lead chapel visits as required, supporting families with their requests.
• Raise awareness of funeral plans and contribute to plan sales within the branch.
• Train in Funeral Conducting to assist with ceremonial duties during peak times.

Skills

Empathy

Customer service

Communication

Organisation

PC literacy

Driving licence

Driving licence desirable

Tools

Microsoft Office

Outlook

Job description

Dignity Funeral Directors in the United Kingdom is seeking an empathetic Funeral Service Specialist (Level One) to lead day-to-day branch operations and support families with funeral planning. Training in Funeral Conducting will be provided, with additional duties during peak periods and strong focus on driving funeral plan discussions.

The role offers training, a structured benefits package including pension and life assurance, and the chance to make a meaningful impact in the local community.