Funeral Service Lead — Empathy, Ceremonies & Branch Ops
Life Services Group
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Benefits offered by this job
Job summary
Nigel K Ford Funeral Directors in Taunton seeks a Funeral Service Specialist (Level One) to lead daily branch operations, guide families through arrangements and support ceremonial duties when needed. The role includes developing local relationships and promoting funeral plans, with full training provided.
The position offers empathetic customer service, organizational duties and potential weekend on‑call work, aligned with UK end‑of‑life services. A full UK driving licence is desirable.
Qualifications
- Experience in customer service or admin is beneficial (full training provided).
- Full UK Driving Licence desirable (not essential).
- Willing to work weekends/on‑call if needed.
Responsibilities
- Guide families through funeral arrangements with care and clarity.
- Arrange funerals meeting family wishes and legal requirements.
- Oversee day‑to‑day branch operations, including administration and presentation.
- Build relationships with suppliers, care homes, ministers, celebrants and florists.
- Lead chapel visits as required and support ceremonial duties.
- Raise awareness of funeral plans and contribute to plan sales.
- Train in Funeral Conducting to assist with ceremonial duties during peak times.
Skills
Tools
Job description
Nigel K Ford Funeral Directors in Taunton seeks a Funeral Service Specialist (Level One) to lead daily branch operations, guide families through arrangements and support ceremonial duties when needed. The role includes developing local relationships and promoting funeral plans, with full training provided.
The position offers empathetic customer service, organizational duties and potential weekend on‑call work, aligned with UK end‑of‑life services. A full UK driving licence is desirable.
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