Funeral Service Specialist: Empathetic Branch Lead

Life Services Group; Sherborne; Hybride; GBP 24 000 - 29 000; Plein temps

Résumé du poste

Dignity Funeral Directors in Sherborne is seeking a Funeral Service Specialist (Level One) to lead the branch day to day, support families and build trusted local relationships, with training to guide families through Funeral Plans and ceremonial duties when needed.

You will oversee administration, coordinate funerals that meet family wishes and legal requirements, and develop partnerships with local suppliers, care homes and clergy.

Qualifications

• Empathy and organisation are essential; full training provided.
• Experience in customer service or admin is beneficial.
• PC literate with Microsoft Office and Outlook.
• Full UK Driving Licence desirable.

Responsabilités

• Support families with empathy, professionalism and attention to detail.
• Arrange funerals that meet family wishes, cultural practices and legal requirements, with clarity, compassion and precision.
• Oversee day-to-day branch operations, including administration and presentation.
• Build relationships with suppliers, care homes and local community groups — including ministers, celebrants and florists.
• Lead chapel visits as required, supporting families with their requests.
• Raise awareness of funeral plans and contribute to plan sales within the branch.
• Train in Funeral Conducting to assist with ceremonial duties during peak times.

Connaissances

Empathy

Customer service

Communication

Organisational skills

Driving licence

Outils

Microsoft Office

Outlook

Description du poste

Dignity Funeral Directors in Sherborne is seeking a Funeral Service Specialist (Level One) to lead the branch day to day, support families and build trusted local relationships, with training to guide families through Funeral Plans and ceremonial duties when needed.

You will oversee administration, coordinate funerals that meet family wishes and legal requirements, and develop partnerships with local suppliers, care homes and clergy.