Funeral Service Assistant

RECRUIT123 LIMITED; Sutton Coldfield; On-site; GBP 24,000 - 26,000; Full time

Job summary

A trusted funeral service provider in Sutton Coldfield is seeking a Funeral Service Assistant. This role involves supporting families, recording their wishes, arranging funerals, and updating paperwork. Ideal candidates will have experience in funeral services, exhibit compassion, and possess strong communication skills. The position offers a salary range of £24,000 to £26,000, along with various benefits, including training, holidays, and pension scheme.

Benefits

20 days holiday, plus Bank Holidays

Pension scheme

Onsite parking

Uniform

Full support and training

Qualifications

• Previous experience working for a Funeral Service provider.
• Experience working in a mortuary, arranging funerals.
• Experience with funeral administration is essential.

Responsibilities

• Support clients by recording their wishes.
• Update the Funeral Management System with notes.
• Arrange funerals and handle general operative work.

Skills

Good personality

Listening skills

Communication skills

Compassionate

Team player

Tools

Funeral Management System

Job description

These award-winning, highly personal funeral directors have earned a trusted reputation for personal care. With genuine family values at its core, the team ensures every loved one is treated with dignity, compassion, and the same warmth they would offer their own.

As the business continues to grow, they are looking for a dedicated Funeral Service Assistant to join their supportive and positive working environment. Colleagues enjoy being part of the team, and for the right person, full training and clear opportunities for progression are available.

This position is ideal for someone ambitious, flexible, and highly motivated, confident in handling a wide range of duties across locations in Sutton Coldfield and North Birmingham.

What we need from you:

• Previous experience working for a Funeral Service provider
• Experience working in a mortuary, arranging funerals etc
• Experience using a Funeral Management system, or similar (desirable)
• Experience with all types of funeral administration (essential)
• Good personality, listening and communication skills
• Professional, compassionate, and supportive of families during challenging times
• Be a team player, willing to help on other parts of the business when needed

What the role involves:

• Supporting clients and family members by recording their loved ones wishes
• Updating the FMS (Funeral Management System) with hand notes after meeting with clients
• Arranging funerals, mortuary and general operative work
• Taking phone calls and responding to any enquiries via the website
• Dealing with suppliers
• Opening and closing the branch
• Other duties required by the business during busy periods

Salary:

£24,000 - £26,000 per year.

Hours:

Working 36.5 hours per week, Monday to Thursday 9am

5pm and Friday 9am

4pm. Some flexibility needed to include weekends and evenings, for which time off in lieu would be given.

Benefits:

• 20 days holiday, plus Bank Holidays
• Pension scheme
• Onsite parking
• Uniform
• Full support and training

Please apply now!