Funeral Arranger

Co-op; Stonehaven; On-site; GBP 26,000; Full time

Job summary

A well-known retail cooperative is seeking a Funeral Arranger in Stonehaven. This full-time role offers a competitive salary and full training. Responsibilities include maintaining client relationships, ensuring a welcoming environment, and managing documentation. Ideal candidates will possess strong communication skills, attention to detail, and empathy. Benefit from discounts on Co-op products, a comprehensive pension scheme, and career development opportunities. Join a supportive team, making a difference in the community.

Benefits

30% off Co-op branded products

23 days holiday

Up to 10% employer pension contributions

Access to Employee Assistance Programme

Career development opportunities

Qualifications

• Excellent communication skills for client interaction.
• Ability to handle numerical tasks like cash management.
• Detail-oriented with regulatory adherence.

Responsibilities

• Build and maintain client relationships.
• Ensure funeral home is clean and professional.
• Manage documentation and arrangements using technology.
• Support manual handling of coffins.

Skills

Good communication skills

Ability to confidently work with numbers

Attention to detail

Good IT skills

Empathy and care

Job description

Funeral Arranger (£25,369 per annum; £13.01 per hour) – Full time 37.5 hours per week, working Monday-Friday between 8am-8pm. Stonehaven, AB39 2HR.

You can apply for this job on your mobile in a few simple steps – no CV needed.

Join our friendly team and help families say the perfect goodbye to loved ones.

You don’t need previous experience in the funeral industry to apply; we provide full training and ongoing support so you’ll have all the tools you need for your new role.

You’ll benefit from a competitive salary, an excellent pension scheme, and discounts on a range of Co-op products and services.

Find the kind of job satisfaction you didn’t think was possible. Apply today.

What you’ll do

• Build and maintain positive relationships with clients and the community.
• Support our clients both in person and over the phone, arranging family visits and answering client questions.
• Ensure the funeral home – both inside and out – is always clean, safe, and welcoming, maintaining a professional and comforting environment for our clients, and reporting and recording any maintenance issue (you may be the only person in the branch at times).
• Work with different digital systems and devices (computers, tablets, smartphone applications) to accurately manage client documentation, funeral arrangements and invoicing.
• Make sure that all regulated work, like selling and informing clients about our funeral plans, is referred to the Funeral Plan Arrangers.
• Support with manual handling of coffins and the deceased.
• Update client management applications, entering accurate and timely information to ensure records are kept up to date at all times.

This role would suit people who have

• Good communication skills, with the ability to clearly communicate with clients and colleagues both in writing and verbally.
• The ability to confidently work with numbers and do basic calculations such as cash handling, working out discounts, and simple data entry and invoicing.
• A keen eye for detail and accuracy, ensuring regulatory policies and processes are always adhered to.
• Good IT skills, with the ability to use a range of technology devices and systems (computers, tablets, smartphones, printers) and the ability to learn and effectively use new applications and systems.
• A passion for delivering great service and building relationships.
• High levels of empathy, discretion and care.
• The ability to carry out the physical elements of the role, such as moving coffins in preparation for family viewings (appropriate training and equipment to ensure safe working practices will be provided).

Why Co-op?

Co-op offers a fantastic benefits package including:

• 30% off Co-op branded products and 10% off other brands in our food stores all year‑round, plus discounts on other Co-op products and services.
• 23 days holiday (pro‑rata, rising with service).
• Up to 10% employer contributions to a pension.
• Access to our Employee Assistance Programme, offering confidential advice and support on anything you’re struggling with, 24 hours a day.
• Access to virtual GP and free eye tests.
• Endless career development opportunities, including apprenticeships.
• A friendly, supportive team and the knowledge that you make a huge difference to your community.
• Access to Wagestream – a money‑management app that gives you access to a percentage of your pay as you earn it.

Building an inclusive work environment

We’re actively building diverse teams and welcome applications from everyone. We celebrate our differences and recognise the importance of our teams reflecting the communities they serve.

If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We’re also part of the Disability Confident scheme, meaning we’ll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.

We’ll ask whether you’d like to be considered under the Disability Confident scheme when you apply. If we invite you to take part in the recruitment process for any of our jobs, we’ll ask you if you need any reasonable adjustments to enable you to participate. You can find out more about our recruitment process at jobs.coop.co.uk/apply-process.

You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at jobs.coop.co.uk/diversity-inclusion-wellbeing.

We reserve the right to remove a vacancy before the scheduled closing date.