Fundraising Support & Admin Specialist

Devon Air Ambulance; Exeter; Hybrid; GBP 26,000 - 32,000; Full time

Benefits offered by this job

25 days annual leave + bank holidays (

Pension scheme, 6% employer contrib

Job summary

Devon Air Ambulance is seeking a Support Services Officer to join our Head Office in Exeter on a fixed-term basis to cover maternity leave. You will support our Fundraising team, maintain donor records in our CRM, and deliver central administrative and reception services to ensure a smooth-running operation.

Daily tasks include handling enquiries, building donor relationships, preparing acknowledgements and supporting income streams.

Qualifications

• Previous experience in a customer service, reception or office support role is required, alongside experience in fundraising or supporter services administration.
• Strong administration and communication skills with excellent attention to detail are essential.
• Experience using a CRM or donor database is desirable.

Responsibilities

• Respond to supporter and fundraising enquiries by telephone, email and face to face.
• Build positive relationships with donors, fundraisers and members of the public.
• Prepare personalised acknowledgements and steward supporters throughout their fundraising activities.
• Process donations and maintain accurate supporter records on our CRM system.
• Support the administration of income streams including in-memory giving, legacies, talks and collected income.
• Coordinate collection tins and support collection box volunteers.
• Provide welcoming and professional reception cover at Head Office.
• Provide general administrative and logistical support across the organisation.

Skills

Administration

Customer service

Communication skills

Attention to detail

Tools

CRM system

Job description

Devon Air Ambulance is seeking a Support Services Officer to join our Head Office in Exeter on a fixed-term basis to cover maternity leave. You will support our Fundraising team, maintain donor records in our CRM, and deliver central administrative and reception services to ensure a smooth-running operation.

Daily tasks include handling enquiries, building donor relationships, preparing acknowledgements and supporting income streams.