Supporter Care Officer

Ashby Jenkins Recruitment; London; On-site; GBP 24,000 - 28,000; Full time

Job summary

A charity recruitment agency is seeking a Supporter Care Officer for a temporary role in London. The position entails delivering excellent customer service, processing donations, and maintaining supporter data. Ideal candidates should have experience in supporter care and strong communication skills. This full-time role involves direct interaction with supporters and volunteers, ensuring a positive experience.

Qualifications

• Experience in supporter care.
• Comfort with using databases and handling sensitive data.
• Strong communication skills and attention to detail.
• Ability to thrive in a busy, team-oriented environment.

Responsibilities

• Providing excellent customer service via phone, email, and post.
• Processing donations and managing Gift Aid records.
• Maintaining accurate supporter data in the CRM.

Skills

Customer service experience

Database management

Strong communication skills

Attention to detail

Team-oriented mindset

Tools

Dynamics

RE

Job description

Overview

Supporter Care Officer – Temp (2–4 months)
Full-time, Office-based (5 days/week) London

This temporary contract is with a charity. You will support the charity’s vital work by delivering outstanding supporter, volunteer, and public service experiences. You’ll be the friendly voice and helpful hand behind donation processing, supporter communications, and general office administration.

Pay: Base pay range provided by Ashby Jenkins Recruitment. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Responsibilities

• Providing excellent customer service via phone, email, and post
• Processing donations and managing Gift Aid records
• Maintaining accurate supporter data in the CRM

Qualifications / Requirements

• Experience in supporter care
• Comfort with using databases (ideally Dynamics or RE) and handling sensitive data
• Strong communication skills and attention to detail
• Thrives in a busy, team-oriented environment

Employment details

• Employment type: Temporary
• Seniority level: Not Applicable
• Location: London, England, United Kingdom

Ashby Jenkins Recruitment is a specialist charity recruitment agency. We use sector knowledge to match candidates to charity jobs and are committed to equality across the sector. You can read more about our commitment on our website.

We take a relationship-led approach to recruitment in the charity sector and partner with you as the leading charity recruitment agency.

If enough applications are received, the charity reserves the right to end the application period sooner.

To discuss this vacancy, please call Ashby Jenkins Recruitment and quote reference 2699AJ.